Global Reporting Initiative (GRI)

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La Global Reporting Initiative (GRI) est une organisation à but non lucratif, indépendante et internationale à laquelle participent des entreprises, des ONG et d'autres parties prenantes. Sa mission est de promouvoir le développement durable. La GRI a été créée en 1997 en partenariat avec le Programme Environnement des Nations Unies (PNUE).

L'organisation a développé des lignes directrices en matière de reporting de développement durable afin de donner aux entreprises un référentiel global leur permettant de rendre compte de leurs performances économiques, environnementales et sociales. Ce reporting est aujourd'hui largement utilisé à travers le monde.

Depuis 2016, ce référentiel comprend des références aux Objectifs de Développement Durable (ODD) des Nations Unies.

En 2017, Total a cessé d'utiliser le référentiel GRI G4 (qui était employé depuis 2014), et a adopté les "GRI Standards" en continuant de rapporter en conformité avec le niveau "Core" (critères essentiels).

La table d’index de Total utilise des sources d'information variées toutes produites par le Groupe: le Document d'enregistrement universel 2019, le rapport Climat 2019, le Document d'information sur les Droits de l'Homme 2018, le site internet du Groupe, etc.

Télécharger la table de référence 2019 "GRI Standards Core" détaillée de Total

Total – Table de référence des standards du GRI

Conformément au niveau "CORE" (auto-déclaré)
Période de reporting : 2019-2020
Lexique:
- URD 2019 – Document d’Enregistrement Universel (Universal Registration Document) de Total
- CC 2019 - Rapport Climat
- HR 2018 – Document d'information sur les Droits de l'Homme
- SP – site Sustainable Performance

La correspondance des standards de GRI et des Objectifs du Développement Durable des Nations Unies (SDG) a été établie suivant l’inventaire établi par le SDG Compass des indicateurs pertinents pour le business.

Informations générales

GRI Standard	Disclosure	Sources
102-1	Name of the organization	TOTAL S.A.
102-2	Activities, brands, products, and services	URD 2019 p.4 – 1.1.2 2019 Key Group figures; p.7 – 1.2 An ambition: become the responsible energy major; p. 8 – 1.3 Advantages that allow the Group to stand out in a changing energy world
102-3	Location of headquarters	URD 2019 p. 20 – 1.5.2 TOTAL S.A., parent company of the Group and its subsidiaries
102-4	Location of operations	URD 2019 p. 10 – 1.3.2 A differentiating geographic presence; p. 375 – Note 18 Consolidation scope
102-5	Ownership and legal form	URD 2019 p.7 – 1.1.2 2019 Key Group Figures; Shareholding structure ; p. 20 – 1.5.2 TOTAL S.A., parent company of the Group and its subsidiaries; p.267 – 6.4 Shareholders
102-6	Markets served	URD 2019 p. 31-73 – Business overview for fiscal year 2019: p. 32 – 2.1 Integrated gas, renewables & power segment; p. 40 – 2.2 Exploration & Production segment; p. 47 - 2.3 Upstream hydrocarbons activities; p. 60 - 2.4 Refining & chemicals segment; p.67 - 2.5 Marketing & services segment
102-7	Scale of the organization	URD 2019 p.4 – 1.1.2 2019 key Group figures ; p. 22 – 1.6.1 2019 results
102-8	Information on employees and other workers	SP – Employment and social inclusion > Attracting and retaining talents SP – Social indicators
102-9	Supply Chain	SP – Supply chain
102-10	Significant changes to the organization and its supply chain	URD 2019 p. 30 - 1.6.4 Significant changes ; p. 295 – Note 2 Changes in the Group structure
102-11	Precautionary principle or approach	URD 2019 p. 95 – 3.3.3 Risk assessment and management Note: the precautionary approach or principle is not addressed separately, it is integrated in Total’s risk management processes.
102-12	External initiatives	Total’s Code of conduct SP – Becoming the responsible energy major SP - Total and the SDGs SP – Support to global initiatives
102-13	Memberships of associations	CC 2019 – p.49 Total and industry association

GRI Standard	Disclosure	Sources	Related SDGs
102-14	Statement from senior decision-maker	CC 2019 – p. 5 Patrick Pouyanné’s foreword HR 2018 – p. 5 Message from the chairman and CEO SP – Becoming the responsible energy major
102-15	Key impacts, risks and opportunities	SP – Challenges identification URD 2019 p. 82 – 3.1 Risk factors SP – Indicators

GRI Standard	Disclosure	Sources	Related SDGs
102-16	Values, principles, standards, and norms of behavior	Total’s Code of conduct Total’s Integrity Guide
102-17	Mechanisms for advice and concerns about ethics	Total’s Code of conduct p. 44 – Speaking up

GRI Standard	Disclosure	Sources
102-18	Governance structure	URD 2019 p.19 – 1.5.1 A Board of Directors fully committed to the Company’s strategic orientations
102-19	Delegating authority	URD 2019 p. 159 – 4.1.5.2 Executive Committee and Group Performance Management Committee
102-20	Executive-level responsibility for economic, environmental, and social topics	URD 2019 p. 20 – 1.5.3 An operational structure Climate is integrated to the Strategy-Innovation which is directly represented at the Executive Committee. The People and Social Responsibility Executive Vice President is also a member of the Executive Committee and embraces 4 key-sectors: Human Resources; Health, Safety and Environment; Security; and Civil Society Engagement. In addition, the Total’s Ethics Committee sits independently and directly reports to the Chairman.
102-21	Consulting stakeholders on economic, environmental, and social topics	SP – Employment and social inclusion > Promoting social dialogue SP – Value creation for host regions > Local stakeholders engagement SP – Human rights
102-22	Composition of the highest governance body and its committees	URD 2019 p. 130-141 – 4.1 Administration and management bodies
102-23	Chair of the highest governance body	URD 2019 p. 159 – 4.1.5.1 Unified Management Form
102-24	Nominating and selecting the highest governance body	URD 2019 p. 130-133 – 4.1.1 Composition of the Board of Directors
102-25	Conflicts of interest	URD 2019 p. 142 – 4.1.1.2 Absence of conflicts of interest or convictions
102-26	Role of the highest body in setting purpose, values, and strategy	URD 2019 p.19 – 1.5.1 A Board of Directors fully committed to the Company’s strategic orientations
102-27	Collective knowledge of highest governance body	URD 2019 p. 146 – 4.1.1.6 Training of directors and knowledge of the Company
102-28	Evaluating the highest governance body's performance	URD 2019 p. 158 – 4.1.4 Assessment of the Board of Directors’ practices
102-29	Identifying and managing economic, environmental, and social impacts	URD 2019 p. 153 – 4.1.2.3 Committees of the Board of Directors
102-30	Effectiveness of risk management processes	URD 2019 p. 153 – 4.1.2.3 Committees of the Board of Directors > The Audit Committee
102-31	Review of economic, environmental, and social topics	URD 2019 p. 157 – 4.1.2.3 Committees of the Board of Directors > The Strategy & CSR Committee
102-32	Highest governance body’s role in sustainability reporting	URD 2019 p. 151 – 4.1.2.2 Activity of the Board of Directors in 2019 The Board of Directors approved on March 18^th 2020 the various chapters of the Universal Registration Document 2019, including the consolidated statement of non-financial performance.
102-33	Communicating critical concerns	URD 2019 p. 155 – 4.1.2.3 Committees of the Board of Directors > The Governance and Ethics Committee
102-35	Remuneration policies	URD 2019 p. 169 – 195 - 4.3 Compensation for the administration and management bodies
102-36	Process for determining remuneration	URD 2019 p. 169 – 195 - 4.3 Compensation for the administration and management bodies
102-37	Stakeholders’ involvement in remuneration	URD 2019 p. 171 – 4.3.2.1 Compensation of Mr. Patrick Pouyanné for fiscal year 2019
102-38	Annual total compensation ratio	URD 2019 p. 183 - 4.3.2.1 Compensation of Mr. Patrick Pouyanné for fiscal year 2019 > Compensation ratios
102-39	Percentage increase in annual total compensation ratio	URD 2019 p. 183 - 4.3.2.1 Compensation of Mr. Patrick Pouyanné for fiscal year 2019 > Compensation ratios

GRI Standard	Disclosure	Sources
102-40	List of stakeholder groups	SP – Relationship with stakeholders
102-41	Collective bargaining agreements	SP – Employment and social inclusion > Promoting social dialogue SP – Social indicators
102-42	Identifying and selecting stakeholders	SP – Relationship with stakeholders SP – Employment and social inclusion > Promoting social dialogue SP – Human rights SP – Value creation for host regions > Local stakeholders engagement
102-43	Approach to stakeholder engagement	SP – Employment and social inclusion > Promoting social dialogue SP – Human rights SP – Value creation for host regions > Local stakeholders engagement
102-44	Key topics and concerns raised	SP – Challenges identification

GRI Standard	Disclosure	Sources
102-45	Entities included in the consolidated financial statements	URD 2019 p. 375 – Note 18 Consolidation scope
102-46	Defining report content and topic Boundaries	SP – Challenges identification SP – Reporting scopes and methods
102-47	List of material topics	SP – Challenges identification
102-48	Restatements of information	URD 2019 p. 295 – Note 2 Changes in the Group structure SP – Reporting scopes and methods
102-49	Changes in reporting	URD 2019 p. 295 – Note 2 Changes in the Group structure SP – Challenges identification SP – Reporting scopes and methods
102-50	Reporting period	Year 2019 (1^st of January to 31^st December)
102-51	Date of most recent report	Universal Registration Document 2019 published on March 23^rd 2020
102-52	Reporting cycle	Annual
102-53	Contact point for questions regarding the report	[email protected]
102-54	Claims of reporting in accordance with the GRI Standards	This report has been prepared in accordance with the GRI Standards: Core option.
102-55	GRI content index	SP – Global reporting initiative
102-56	External Assurance	SP – Assurance report on non-financial statement URD 2019 p. 200 – (Corporate Governance) 4.5 Statutory auditors’ report on related party agreements ; p. 282 – 8.1 Statutory auditors’ report on the Consolidated Financial Statements; p. 440 – 10.1 Statutory auditors’ report on the financial statements

Sujets matériels

GRI Standard	Disclosure	Sources
Material topic: Economic performance
103-1	Explanation of the material topic and its boundary	URD 2019 p. 4-30 – 1 Presentation of the Group – Integrated report SP – Challenges identification
103-2	The management approach and its components	URD 2019 p. 4-30 – 1 Presentation of the Group – Integrated report SP – Becoming the responsible energy major
103-3	Evaluation of the management approach	URD 2019 p. 4-30 – 1 Presentation of the Group – Integrated report SP – Creating and sharing value
201-1	Direct economic value generated and distributed	URD 2019 p. 23 – 1.6.1.2 2019 Group results; p.286 – 8.2 Consolidated statement of income; p.288 – 8.4 Consolidated balance sheet; p.336 – Note 10 Payroll, staff and employee benefits obligations; p.421 – 9.3 Report on the payments made to governments SP - Creating and sharing value
201-2	Financial implications and other risks and opportunities due to climate change	SP – Climate > Strategy > Risk management URD 2019 p. 84 – 3.1.2 Climate challenges CDP Climate 2019 p. 15 Risk Disclosure
201-3	Defined benefit plan obligations and other retirement plans	URD 2019 p. 336 – Note 10 Payroll, staff and employee benefits obligations
201-4	Financial assistance received from government	Non available Based on existing information, Total does not currently receive significant assistance from governments in the countries in which it operates.
Material topic: Market presence including local content
103-1	Explanation of the material topic and its boundary	SP – Challenges identification SP – Value creation for host countries URD 2019 p. 10 – 1.3.2 A differentiating geographic presence
103-2	The management approach and its components	SP – Value creation for host countries > Fostering the economic development of the regions URD 2019 p. 10 – 1.3.2 A differentiating geographic presence
103-3	Evaluation of the management approach	SP – Value creation for host countries SP – Creating and sharing value
202-1	Ratios of standard entry level wage by gender compared to local minimum wage	Non available See Total’s compensation policy. A large majority of employees benefit from laws that guarantee a minimum wage and whenever this is not the case, the Group’s policy ensures that compensation is above the minimum wage observed locally.
202-2	Proportion of senior management hired from the local community	SP – Employment and social inclusion > Promoting equal treatment of employees and banning discrimination SP – Social indicators
Material topic: Indirect economic impacts
103-1	Explanation of the material topic and its boundary	SP – Challenges identification SP – Value creation for host countries URD 2019 p. 10 – 1.3.2 A differentiating geographic presence
103-2	The management approach and its components	SP – Value creation for host countries URD 2019 p. 10 – 1.3.2 A differentiating geographic presence
103-3	Evaluation of the management approach	SP – Value creation for host countries SP – Creating and sharing value
203-1	Infrastructure investments and services supported	SP – Creating and sharing value SP – Value creation for host countries
203-2	Significant indirect economic impacts	SP – Creating and sharing value SP – Value creation for host countries
Material topic: Procurement practices
103-1	Explanation of the material topic and its boundary	SP – Challenges identification SP – Contractors and suppliers
103-2	The management approach and its components	SP – Contractors and suppliers
103-3	Evaluation of the management approach	SP – Contractors and suppliers > The Group’s policy applied to the supply chain
204-1	Proportion of spending on local suppliers	Not available The company has a “local content” policy but does not report on the proportion of spending on local suppliers. SP – Supply chain SP – Value creation for host countries > Fostering the economic development of the regions

GRI Standard	Disclosure	Sources
Material topic: Anti-corruption
103-1	Explanation of the material topic and its boundary	Total’s Code of conduct p. 16 – Integrity – Fraud and corruption SP – Challenges identification SP – Business Ethics > Fighting corruption
103-2	The management approach and its components	SP – Business Ethics > Fighting corruption SP – Business Ethics > Prevention and fight against corruption leaflet SP – Business Ethics > Total’s integrity guide
103-3	Evaluation of the management approach	SP – Business Ethics > Fighting corruption
205-1	Operations assessed for risks related to corruption	SP – Business Ethics > Fighting corruption URD 2019 p. 88 – 3.1.5 Risks relating to operations > Business ethics
205-2	Communication and training about anti-corruption policies and procedures	SP – Business Ethics > Fighting corruption
205-3	Confirmed incidents of corruption and actions taken	URD 2019 p. 101 – 3.5 Legal and arbitration proceedings
Material topic: Anti-competitive behavior
103-1	Explanation of the material topic and its boundary	Total’s Code of conduct p. 16 – Integrity – Fraud and corruption SP – Business Ethics > Total’s integrity guide SP – Challenges identification SP – Business Ethics
103-2	The management approach and its components	SP – Business Ethics SP – Business Ethics > Total’s integrity guide
103-3	Evaluation of the management approach	SP – Business Ethics
206-1	Legal actions for anti-competitive behavior, antitrust, and monopoly practices	URD 2019 p. 101 – 3.5 Legal and arbitration proceedings
Material topic: Tax
103-1	Explanation of the material topic and its boundary	SP – Challenges identification SP – Business Ethics > Fighting tax evasion
103-2	The management approach and its components	SP – Business Ethics > Fighting tax evasion SP – Total’s approach to tax
103-3	Evaluation of the management approach	SP – Business Ethics > Fighting tax evasion
207-1	Approach to tax	SP – Total’s approach to tax SP – Business Ethics > Fighting tax evasion
207-2	Tax Governance, control and risk management	URD 2019 p. 87 – 3.1.4 Geopolitics and development in the world > development in regulations; p. 98 – 3.3.4 Main characteristics of the internal control and risk management procedures relating to the preparation and processing of accounting and financial information; p.155 – 4.1.2.3 Committees of the Board of Directors - the Audit Committee Each year, the Group VP of Tax presents to the Audit Committee the group’s fiscal position, with a review of the main risks and litigations the group faces. The audit Committee and the Board of Directors are in full support of the Group’s approach to tax. The application of the Group’s tax policy is regularly discussed during the presentations to the Audit Committee. The management of tax risks, as well as the correct application of the Group’s tax policy, are fully integrated in the Group’s risk management process.
207-3	Stakeholder engagement and management concerns related to tax	SP – Business Ethics > Fighting tax evasion
207-4	Country-by-country reporting	Non available. Total publishes an annual report covering the payments made by the Group’s extractive affiliates to governments, country by country and project by project. Such payments include taxes levied on income, production or profits. In 2019, the extractive affiliates accounted for 71% of the Group’s consolidated income tax charge. Since 2017, Total also files a country by country reporting to the French tax authorities, which can be exchanged with foreign tax administrations.

GRI Standard	Disclosure	Sources
Material topic: Materials
103-1	Explanation of the material topic and its boundary	Health Safety Environment Quality Charter SP – Challenges identification SP – Environment SP – Reporting scope and method
103-2	The management approach and its components	SP – Environment > Promoting a better use of natural resources by supporting the circular economy
103-3	Evaluation of the management approach	SP – Environment > Promoting a better use of natural resources by supporting the circular economy SP – Environmental indicators
301-1	Materials used by weight or volume	Non available Hydrocarbons (oil and gas) are the main raw material used by Total in its activities. They are consumed in Total’s processes. Total has developed energy efficiency programs to limit its own energy consumption.
301-2	Recycled input materials used	SP – Environment > Promoting a better use of natural resources by supporting the circular economy SP – Environmental indicators
301-3	Reclaimed products and their packaging materials	SP – Environment > Promoting a better use of natural resources by supporting the circular economy SP – Environmental indicators
Material topic: Energy
103-1	Explanation of the material topic and its boundary	Health Safety Environment Quality Charter SP – Challenges identification SP - Climate SP – Reporting scope and method
103-2	The management approach and its components	SP - Climate > Targets and metrics to measure climate-related risks and opportunities CC 2019 – p. 38 Curtailing emissions from our sites; p. 45 Energy efficiency:supporting our customers as they reduce their emissions
103-3	Evaluation of the management approach	SP - Climate > Targets and metrics to measure climate-related risks and opportunities SP – Climate indicators
302-1	Energy consumption within the organization	SP - Climate > Targets and metrics to measure climate-related risks and opportunities SP – Climate indicators CDP Climate 2019 p. 63 Energy related activities
302-2	Energy consumption outside the organization	URD 2019 p. 38 – 2.1.4 Natural and gas and electricity marketing and trading; p. 69 - 2.5.2 Sales of petroleum products CDP Climate 2018 p. 44 Low-Carbon products Total’s activities as an energy company spread from producing, transforming and marketing energy. Energy used outside the organization is thus mainly that of Total’s end customers.
302-3	Energy intensity	SP - Climate > Targets and metrics to measure climate-related risks and opportunities SP – Climate indicators
302-4	Reduction of energy consumption	SP - Climate > Targets and metrics to measure climate-related risks and opportunities SP – Climate indicators
302-5	Reductions in energy requirements of products and services	SP - Climate > Targets and metrics to measure climate-related risks and opportunities SP – Climate indicators
Material topic: Water
103-1	Explanation of the material topic and its boundary	Health Safety Environment Quality Charter SP – Challenges identification SP - Environment SP – Reporting scope and method
103-2	The management approach and its components	SP – Environment > Limiting the environmental footprint
103-3	Evaluation of the management approach	SP – Environment > Limiting the environmental footprint SP – Environmental indicators
303-1	Interactions with water as a shared resource	SP – Environment > Limiting the environmental footprint SP – Environmental indicators CDP Water 2019 p. 4 Dependence (to water) ; p. 20 Risk identification and assessment procedures; p.51 Governance
303-2	Management of water discharge-related impacts	SP – Environment > Limiting the environmental footprint SP – Environmental indicators CDP Water 2019 p. 16 Potential water pollutants management procedures
303-3	Water withdrawal	SP – Environment > Limiting the environmental footprint SP – Environmental indicators CDP Water 2019 p. 8 Water withdrawn, discharged and consumed
303-4	Water discharge	SP – Environment > Limiting the environmental footprint SP – Environmental indicators CDP Water 2019 p. 8 Water withdrawn, discharged and consumed
303-5	Water consumption	SP – Environment > Limiting the environmental footprint SP – Environmental indicators CDP Water 2019 p. 8 Water withdrawn, discharged and consumed
Material topic: Biodiversity
103-1	Explanation of the material topic and its boundary	Health Safety Environment Quality Charter SP – Challenges identification SP - Environment SP – Reporting scope and method
103-2	The management approach and its components	SP – Environment > Managing impacts to biodiversity and ecosystems during projects and operations Biodiversity Brochure 2018 p. 7
103-3	Evaluation of the management approach	SP – Environment > Managing impacts to biodiversity and ecosystems during projects and operations Impacts are assessed using environmental impact assessments (EIAs) which include biodiversity baselines. Both actions form part of the standard biodiversity management procedures as per the Group Biodiversity Policy requirement.
304-1	Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas	SP – Environment > Managing impacts to biodiversity and ecosystems during projects and operations Identification of sensitive biodiversity areas are achieved through an internal GIS (Geographical Information System) tool using UNE-WCMC biodiversity data, field surveys and monitoring. Full avoidance of certain biodiversity priority areas and activities is applied: - Total does not conduct oil and gas exploration or extraction operations at natural sites included on the UNESCO World Heritage List (at December 31, 2019). - Total does not conduct any oil exploration activities in Arctic sea ice. Total develops biodiversity action plans for operated production sites located in the most sensitive protected areas corresponding to International Union for Conservation of Nature (IUCN) I to IV and Ramsar protected areas.
304-2	Significant impacts of activities, products, and services on biodiversity	SP – Environment > Managing impacts to biodiversity and ecosystems during projects and operations Biodiversity Brochure 2018 p. 11 – Our initiatives
304-3	Habitats protected or restored	SP – Environment > Managing impacts to biodiversity and ecosystems during projects and operations SP – Value creation for host countries > Engaging in citizenship initiatives : the Total Foundation Program (Forest and climate) Biodiversity Brochure 2018 p. 11 – Our initiatives
304-4	IUCN Red List species and national conversation list species with habitats in areas affected by operations	Non available Total develops biodiversity action plans for its operated production sites located in the most sensitive protected areas corresponding to International Union for Conservation of Nature (IUCN) I to IV sites or Ramsar Convention (wetlands) protected areas.
Material topic: Emissions
103-1	Explanation of the material topic and its boundary	Health Safety Environment Quality Charter SP – Challenges identification SP – Climate SP - Environment SP – Reporting scope and method
103-2	The management approach and its components	SP – Climate > Targets and metrics to measure climate-related risks and opportunities SP – Environment > Limiting the environmental footprint CC 2019 p. 30 Controlling Methane Emissions; p. 38 – Curtailing emissions from our sites
103-3	Evaluation of the management approach	SP – Climate > Targets and metrics to measure climate-related risks and opportunities SP – Climate indicators SP – Environment > Limiting the environmental footprint SP – Environmental indicators
305-1	Direct (scope 1) greenhouse gas emissions	SP – Climate > Targets and metrics to measure climate-related risks and opportunities SP – Climate indicators CDP Climate 2019 p. 39 Targets and performance
305-2	Energy indirect (scope 2) greenhouse gas emissions	SP – Climate > Targets and metrics to measure climate-related risks and opportunities SP – Climate indicators CDP Climate 2019 p. 39 Targets and performance
305-3	Other indirect (scope 3) greenhouse gas emissions	SP – Climate > Targets and metrics to measure climate-related risks and opportunities SP – Climate indicators CDP Climate 2019 p. 50 Scope 3 emissions data
305-4	GHG emissions intensity	SP – Climate > Targets and metrics to measure climate-related risks and opportunities SP – Climate indicators
305-5	Reduction of greenhouse gas emissions	SP – Climate > Targets and metrics to measure climate-related risks and opportunities CC 2019 p. 30 Controlling Methane Emissions; p. 38 – Curtailing emissions from our sites CDP Climate 2019 p. 48 Emissions data
305-6	Emissions of ozone-depleting substances (ODS)	Non available ODS emissions are non-material for Total
305-7	Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions	SP – Environment > Limiting the environmental footprint SP – Environmental indicators
Material topic: Effluents and waste
103-1	Explanation of the material topic and its boundary	Health Safety Environment Quality Charter SP – Challenges identification SP - Environment SP – Reporting scope and method
103-2	The management approach and its components	SP - Environment SP – Environment > Limiting the environmental footprint > Promoting a better use of natural resources by supporting the circular economy
103-3	Evaluation of the management approach	SP – Environment > Limiting the environmental footprint > Promoting a better use of natural resources by supporting the circular economy SP – Environmental indicators
306-1	Water discharge by quality and destination	SP – Environmental indicators CDP Water 2019 p. 12 Water discharge by destination; p. 18 Water pollutants
306-2	Waste by type and disposal method	SP – Environmental indicators
306-3	Significant spills	SP – Health and safety > Preventing the occurrence of major industrial accidents SP – Environment > Preventing risk of accidental pollution SP – Environmental indicators
306-4	Transport and hazardous waste	SP – Environmental indicators
306-5	Water bodies affected by water discharges and/or runoff	SP – Environmental indicators CDP Water 2019 p. 16 Water-related detrimental impacts
Material topic: Environmental compliance
103-1	Explanation of the material topic and its boundary	Health Safety Environment Quality Charter SP – Challenges identification SP – Climate SP - Environment SP – Reporting scope and method
103-2	The management approach and its components	SP – Climate SP - Environment
103-3	Evaluation of the management approach	SP – Climate SP - Environment
307-1	Non-compliance with environmental laws and regulations	URD 2019 p.101 3.5 Legal and arbitration proceedings CDP Water 2019 p. 15 Compliance impact The amounts of environmental fines and penalties are not publicly reported but are tracked internally through an internal performance indicator, following Total’s methodology for recording environmental penalties (fines imposed by the local administrative authorities to which a site is subject).

GRI Standard	Disclosure	Sources
Material topic: Employment
103-1	Explanation of the material topic and its boundary	Total’s Code of conduct p. 26 – The Code of conduct and our employees SP – Challenges identification SP – Reporting scope and method SP – Employment and social inclusion URD 2019 p. 11 – 1.3.3 Employees committed to better energy
103-2	The management approach and its components	SP – Employment and social inclusion > Attracting and retaining talents URD 2019 p. 11 – 1.3.3 Employees committed to better energy
103-3	Evaluation of the management approach	SP – Employment and social inclusion > Attracting and retaining talents SP – Social indicators In order to improve the Group’s social performance, employees’ expectations are regularly addressed, for instance through the Total survey, an employees’ satisfaction survey carried out every two years.
401-1	New employee hires and employee turnover	SP – Social indicators
401-2	Benefits provided to full-time employees that are not provided to temporary or part-time employees	Non available While Total reports on its workforce breakdown by employment contract (9 038 employees out of 107 776 Total workforce in 2019), it does not report on benefits that are not provided to temporary employees.
401-3	Parental leave	SP – Employment and social inclusion > Ensuring a high level of commitment based on respect for each other and improving quality of life at work Maternity leave is available for all female employees within the Group. In 2019, 1074 women took maternity leave within the Group and 872 (81%) of them had a pay rise when they returned to work as a result of pay rise policies applicable generally in the Group.
Material topic: Labor/management relations
103-1	Explanation of the material topic and its boundary	Total’s Code of conduct p. 26 – The Code of conduct and our employees SP – Challenges identification SP – Reporting scope and method SP – Employment and social inclusion URD 2019 p. 11 – 1.3.3 Employees committed to better energy
103-2	The management approach and its components	SP – Employment and social inclusion > Promoting social dialogue URD 2019 p. 11 1.3.3 Employees committed to better energy
103-3	Evaluation of the management approach	SP – Employment and social inclusion > Promoting social dialogue SP – Social indicators
402-1	Minimum notice periods regarding operational changes	Non available This information depends upon local working conditions and regulations in the 130 countries in which Total operates, hence it is not aggregated at Group level. Group policies are adapted by subsidiaries and entities based on local parameters.
Material topic: Freedom of association and collective bargaining
103-1	Explanation of the material topic and its boundary	Total’s Code of conduct p. 26 – The Code of conduct and our employees SP – Challenges identification SP – Reporting scope and method SP – Employment and social inclusion URD 2019 p. 11 – 1.3.3 Employees committed to better energy SP – Supply chain
103-2	The management approach and its components	SP – Employment and social inclusion > Promoting social dialogue URD 2019 p. 11 – 1.3.3 Employees committed to better energy SP – Supply chain Human rights guide p. 21 Collective bargaining and freedom of association
103-3	Evaluation of the management approach	SP – Employment and social inclusion > Promoting social dialogue SP – Social indicators SP – Supply chain > The Group’s policy applied to the supply chain
407-1	Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk	Non available The right to freedom of association and collective bargaining is a fundamental human right in the workplace as defined in the Universal Declaration of Human Rights and in the fundamental Conventions of the ILO. Total complies with these international standards and has identified human rights at work as a salient human rights issue. In order to sensitize its employees to the ILO fundamental Conventions, Total launched in 2019 a mandatory e-learning related to them. So far, more than 10 000 employees have followed this training. Moreover, human rights at work is part of the framework used in the ethical assessments carried out worldwide by the Ethics Committee, the Human Rights department and a third party. Based on findings, subsidiaries define and implement action plans and monitoring measures as needed.
Material topic: Occupational health and safety
103-1	Explanation of the material topic and its boundary	Health Safety Environment Quality Charter Total’s Code of conduct p. 26 – The Code of conduct and our employees SP – Challenges identification SP – Reporting scope and method SP – People’s health and safety
103-2	The management approach and its components	SP – People’s health and safety HR 2018 p. 25 - Workplace Health and safety
103-3	Evaluation of the management approach	SP – People’s health and safety SP – Health and safety indicators
403-1	Occupational health and safety management system	Health Safety Environment Quality Charter SP – People’s health and safety
403-2	Hazard identification, risk assessment, and incident investigation	SP – People’s health and safety > Preventing the occurrence of major industrial accidents > Preventing occupational accidents
403-3	Occupational health services	SP – People’s health and safety > Preventing occupational health risks
403-4	Worker participation, consultation, and communication on occupational health and safety	SP – People’s health and safety > Preventing occupational accidents > Preventing occupational health risks
403-5	Worker training on occupational health and safety	SP – People’s health and safety > Preventing occupational accidents > Preventing occupational health risks
403-6	Promotion of worker health	SP – People’s health and safety > Preventing occupational health risks
403-7	Prevention and mitigation of occupational health and safety impacts	SP – People’s health and safety > Preventing occupational accidents > Preventing occupational health risks
403-8	Workers covered by an occupational health and safety management system	SP – Health and safety indicators SP – Reporting scope and method > Scopes (Safety reporting)
403-9	Work-related injuries	SP – Health and safety indicators
403-10	Work-related ill injuries	SP – Health and safety indicators
Material topic: Training and education
103-1	Explanation of the material topic and its boundary	SP – Challenges identification SP – Reporting scope and method SP – Employment and social inclusion
103-2	The management approach and its components	SP – Employment and social inclusion > Maintaining employees’ long-term employability
103-3	Evaluation of the management approach	SP – Employment and social inclusion > Maintaining employees’ long-term employability SP – Social indicators
404-1	Average hours of training per year per employee	SP – Social indicators
404-2	Programs for upgrading employee skills and transition assistance programs	SP – Employment and social inclusion > Maintaining employees’ long-term employability
404-3	Percentage of employees receiving regular performance and career development reviews	The percentage of employees receiving regular performance and career development reviews reached 92% in 2019.
Material topic: Diversity and equal opportunity
103-1	Explanation of the material topic and its boundary	Total’s Code of conduct p. 26 – The Code of conduct and our employees URD 2019 p. 11 – 1.3.3.1 Employee diversity, a competitive edge SP – Challenges identification SP – Reporting scope and method SP – Employment and social inclusion
103-2	The management approach and its components	SP – Employment and social inclusion > Ensuring a high level of commitment based on respect for each other and improving quality of life at work URD 2019 p. 11 – 1.3.3.1 Employee diversity, a competitive edge HR 2018 p. 22 – Non-discrimination and gender diversity
103-3	Evaluation of the management approach	SP – Employment and social inclusion > Ensuring a high level of commitment based on respect for each other and improving quality of life at work SP – Social indicators HR 2018 p. 22 – Non-discrimination and gender diversity
405-1	Diversity of governance bodies and employees	SP – Employment and social inclusion > Ensuring a high level of commitment based on respect for each other, health and well-being at work
405-2	Ratio of basic salary and remuneration of women to men	Non available A ratio at the Group level is not relevant as Total is present in over 130 countries with different local labor legislations and remuneration levels. Nevertheless, at local levels, equal treatment is pursued and specific measures have been set in place since 2010 to prevent and compensate for unjustified salary gaps. In France, a Gender Equality in the Workplace Index based on a score of 100 and comprising five indicators that concern compensation gaps between men and women and the actions taken to eliminate these gaps, has been published since 2019 for the three Social and Economic Units (UES).”
Material topic: Non-discrimination
103-1	Explanation of the material topic and its boundary	Total’s Code of conduct p. 26 – The Code of conduct and our employees URD 2019 p. 11 – 1.3.3.1 Employee diversity, a competitive edge SP – Challenges identification SP – Reporting scope and method SP – Employment and social inclusion
103-2	The management approach and its components	SP – Employment and social inclusion > Ensuring a high level of commitment based on respect for each other and improving quality of life at work URD 2019 p. 11 – 1.3.3.1 Employee diversity, a competitive edge HR 2018 p. 22 – Non-discrimination and gender diversity
103-3	Evaluation of the management approach	SP – Employment and social inclusion > Ensuring a high level of commitment based on respect for each other and improving quality of life at work SP – Social indicators HR 2018 p. 22 – Non-discrimination and gender diversity
406-1	Incidents of discrimination and corrective actions taken	In 2019, 103 alleged breaches to the Group’s integrity rules related to interpersonal relations were reported to Total’s corporate level through the Worldwide Human Resources Survey.

GRI Standard	Disclosure	Sources
Material topic: Child labor
103-1	Explanation of the material topic and its boundary	Total’s Code of conduct p. 19- Respect for human rights SP – Challenges identification SP – Reporting scope and method SP – Human rights HR 2018 p. 20 Addressing our salient issues in the workplace
103-2	The management approach and its components	SP – Human rights > Human rights in the workplace SP – Supply chain > The Group’s policy applied to the supply chain > The Group’s responsible procurement actions Human rights guide p. 22 Prohibition on forced labour and child labour HR 2018 p. 20 Addressing our salient issues in the workplace
103-3	Evaluation of the management approach	SP – Human rights > Human rights in the workplace SP – Supply chain > Extension of the Group’s policy to the supply chain
408-1	Operations and suppliers at significant risk for incidents of child labor	Non available Forced and child labor have been identified as risks of severe negative impacts on human rights from our activities as well as from our suppliers’ activities (they have been identified as “salient issues” based on the UN reporting framework on human rights). A new supplier qualification process has been implemented with a framework that notably covers human rights. Suppliers audit are carried out. Rather than to report on incident indicators, Total approach is to implement preventive action plans to avoid such incidents and to foster capacity building of suppliers and stakeholders.
Material topic: Forced or compulsory labor
103-1	Explanation of the material topic and its boundary	Total’s Code of conduct p. 19- Respect for human rights SP – Challenges identification SP – Reporting scope and method SP – Human rights HR 2018 p. 20 Addressing our salient issues in the workplace
103-2	The management approach and its components	SP – Human rights > Human rights in the workplace SP – Supply chain > The Group’s policy applied to the supply chain > The Group’s responsible procurement actions Human rights guide p. 22 Prohibition on forced labour and child labour HR 2018 p. 20 Addressing our salient issues in the workplace
103-3	Evaluation of the management approach	SP – Human rights > Human rights in the workplace SP – Supply chain > The Group’s policy applied to the supply chain
409-1	Operations and suppliers at significant risk for incidents of forced or compulsory labor	Non available Forced and child labor have been identified as risks of severe negative impacts on human rights from our activities as well as from our suppliers’ activities (they have been identified as “salient issues” based on the UN reporting framework on human rights). A new supplier qualification process has been implemented with a framework that notably covers human rights. Suppliers audit are carried out. Rather than to report on incident indicators, Total approach is to implement preventive action plans to avoid such incidents and to foster capacity building of suppliers and stakeholders.
Material topic: Security practices
103-1	Explanation of the material topic and its boundary	Total’s Code of conduct p. 19- Respect for human rights SP – Challenges identification SP – Reporting scope and method SP – Human rights HR 2018 p. 33 Addressing our salient issues related to security
103-2	The management approach and its components	SP – Human rights > Respect for human rights in security-related activities HR 2018 p. 33 Addressing our salient issues related to security Human rights guide p. 35 Human rights and security
103-3	Evaluation of the management approach	SP – Human rights > Respect for human rights in security-related activities HR 2018 p. 33 Addressing our salient issues related to security SP – VPSHR report
410-1	Security personnel trained in human rights policies or procedures	SP – Human rights > Respect for human rights in security-related activities HR 2018 p. 33 Addressing our salient issues related to security SP – VPHSR report
Material topic: Rights of indigenous people
103-1	Explanation of the material topic and its boundary	Total’s Code of conduct p. 19- Respect for human rights HR 2018 p. 27 Addressing our salient issues in local communities
103-2	The management approach and its components	HR 2018 p. 30 Indigenous and Tribal people Human rights guide p. 32 Indigenous peoples SP – Value creation for host countries > Local stakeholders engagement Total policy regarding indigenous people
103-3	Evaluation of the management approach	HR 2018 p. 30 Indigenous and Tribal people Human rights guide p. 32 Indigenous peoples SP – Human rights > Assessments Total policy regarding indigenous people
411-1	Incidents of violations involving rights of indigenous people	SP – Vigilance plan > Implementation report > Human rights Total does not publish a quantitative indicator
Material topic: Human rights assessment
103-1	Explanation of the material topic and its boundary	Total’s Code of conduct p. 19- Respect for human rights SP – Challenges identification SP – Reporting scope and method SP – Human rights
103-2	The management approach and its components	SP – Human rights > Assessments HR 2018 p. 14 Improving our assessments and actions
103-3	Evaluation of the management approach	SP – Human rights > Assessments
412-1	Operations that have been subject to human rights reviews or impact assessments	SP – Human rights > Assessments HR 2018 p. 14 Improving our assessments and actions
412-2	Employee training on human rights policies or procedures	SP – Human rights > Awareness-raising and training
412-3	Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening	SP – Value creation for host countries > Operational societal approach Total does not publish a quantitative indicator

GRI Standard	Disclosure	Sources
Material topic: Local communities
103-1	Explanation of the material topic and its boundary	SP – Challenges identification SP – Reporting scope and method SP – Value creation for host countries SP – Human rights HR 2018 p. 27 Addressing our salient issues in local communities
103-2	The management approach and its components	SP – Value creation for host countries > Managing societal / society challenges related to the Group’s activities HR 2018 p. 27 Addressing our salient issues in local communities
103-3	Evaluation of the management approach	SP – Value creation for host countries > Managing societal / society challenges related to the Group’s activities SP – Human rights > Assessments HR 2018 p. 27 Addressing our salient issues in local communities
413-1	Operations with local community engagement, impact assessments, and development programs	SP – Value creation for host countries > Managing societal / society challenges related to the Group’s activities HR 2018 p. 27 Addressing our salient issues in local communities Total does not publish a quantitative indicator
413-2	Operations with significant potential or actual negative impacts on local communities	SP – Value creation for host countries > Managing societal / society challenges related to the Group’s activities HR 2018 p. 27 Addressing our salient issues in local communities Total does not publish a quantitative indicator
Material topic: Public policy
103-1	Explanation of the material topic and its boundary	Total’s code of conduct Total’s integrity guide Total’s lobbying ethics charter URD 2019 – p. 88 3.1.5 Risks related to operations > Business ethics SP – Business ethics > Fighting corruption
103-2	The management approach and its components	Total’s code of conduct Total’s integrity guide Total’s lobbying ethics charter URD 2019 – p. 94 3.3.2 Control environment > Integrity and ethics SP – Business ethics > Fighting corruption
103-3	Evaluation of the management approach	Total’s code of conduct Total’s integrity guide Total’s lobbying ethics charter URD 2019 – p. 94 3.3.2 Control environment > Integrity and ethics SP – Business ethics > Fighting corruption
415-1	Political contributions	Non applicable Total does not make any political contributions
Material topic: Socioeconomic compliance
103-1	Explanation of the material topic and its boundary	Total’s code of conduct Total’s integrity guide
103-2	The management approach and its components	Total’s code of conduct Total’s integrity guide URD 2019 – p. 97 3.3.3.3 Systems in place > Regarding risks relating to changes in the regulatory environment and business ethics
103-3	Evaluation of the management approach	Total’s code of conduct Total’s integrity guide URD 2019 – p. 97 3.3.3.3 Systems in place > Regarding risks relating to changes in the regulatory environment and business ethics
419-1	Non-compliance with laws and regulations in the social and economic area	URD 2019 p. 101 – 3.5 Legal and arbitration proceedings

GRI Standard	Disclosure	Sources
Material topic: Supplier environmental assessment
103-1	Explanation of the material topic and its boundary	SP – Challenges identification SP - Supply chain SP – Vigilance plan > Severe impact risk mapping
103-2	The management approach and its components	SP - Supply chain > The Group’s policy applied to supply chain SP – Vigilance plan > Severe impact risk mapping > Safety, health and the environment SP - Supply chain > Fundamental Principles of Purchasing
103-3	Evaluation of the management approach	SP - Supply chain > The Group’s policy applied to supply chain SP – Vigilance plan > Assessment procedures > Procedures for assessing suppliers
308-1	New suppliers that were screened using environmental criteria	SP - Supply chain > The Group’s policy applied to supply chain > The supplier assessment process SP – Vigilance plan > Assessment procedures > Procedures for assessing suppliers Total does not publish a quantitative indicator
308-2	Negative environmental impacts in the supply chain and actions taken	SP – Vigilance plan > Assessment procedures > Implementation report > Suppliers
Material topic: Supplier social assessment
103-1	Explanation of the material topic and its boundary	SP – Challenges identification SP - Supply chain SP – Vigilance plan > Severe impact risk mapping
103-2	The management approach and its components	SP - Supply chain > The Group’s policy applied to supply chain SP – Vigilance plan > Severe impact risk mapping > Human rights and fundamental freedoms SP - Supply chain > Fundamental Principles of Purchasing
103-3	Evaluation of the management approach	SP - Supply chain > The Group’s policy applied to supply chain > The supplier assessment process SP – Vigilance plan > Assessment procedures > Procedures for assessing suppliers Total does not publish a quantitative indicator
414-1	New suppliers that were screened using social criteria	SP - Supply chain > The Group’s policy applied to supply chain > The supplier assessment process SP – Vigilance plan > Assessment procedures > Procedures for assessing suppliers Total does not publish a quantitative indicator
414-2	Negative social impacts in the supply chain and actions taken	SP – Vigilance plan > Assessment procedures > Implementation report > Suppliers

GRI Standard	Disclosure	Sources
Material topic: Customer health and safety
103-1	Explanation of the material topic and its boundary	Health Safety Environment Quality Charter SP – Challenges identification SP – Reporting scope and method SP – People's health and safety
103-2	The management approach and its components	SP – People's health and safety > Limiting risks for the health and safety of consumers
103-3	Evaluation of the management approach	SP – People's health and safety > Limiting risks for the health and safety of consumers
416-1	Assessment of the health and safety impacts of product and service categories	SP – People's health and safety > Limiting risks for the health and safety of consumers Total does not publish a quantitative indicator.
416-2	Incidents of non-compliance concerning the health and safety impacts of products and services	UDR 2019 p. 101 – 3.5 Legal arbitration proceedings
Material topic: Marketing and labelling
103-1	Explanation of the material topic and its boundary	Health Safety Environment Quality Charter SP – Challenges identification SP – Reporting scope and method SP – People's health and safety
103-2	The management approach and its components	SP – People's health and safety > Limiting risks for the health and safety of consumers
103-3	Evaluation of the management approach	SP – People's health and safety > Limiting risks for the health and safety of consumers
417-1	Requirements for product and service information and labeling	SP – People's health and safety > Limiting risks for the health and safety of consumers
Material topic: Customer Privacy
103-1	Explanation of the material topic and its boundary	Total’s code of conduct p.32 - Customers With increasing BtoC activities, digitalization of our operations, personal data is used on day-to-day operations. As such, data protection is important and is the object of dedicated procedures within TOTAL.
103-2	The management approach and its components	Following the enforcement of the General Data Protection Regulation (GDPR) at the European Union level in 2018, Total has strengthened its Personal Data Protection procedures and support for affiliates to comply with regulation, notably through a data protection network and a wider internal communication including guides and training. - Binding Corporate Rules have been signed by about 450 Total affiliates - The data protection guides have been integrated within the group’s internal referential of rules and all other documents are made available into a dedicated sharepoint - GDPR compliance implementation project has been conducted for all Total EU affiliates - All relevant affiliates (including non-EU affiliates) has been made aware of Total data protection program through webinar sessions A GDPR compliance reporting is conducted annually to monitor the implementation of the data protection program within each EU affiliates Total’s Binding Corporate Rules
103-3	Evaluation of the management approach	Implementation of the above mentioned procedures was supported and monitored at the branch and corporate level.
418-1	Substantiated complaints concerning breaches of customer privacy and losses of customer data	According to the GDPR, specific procedures for handling personal data breaches and customer complaint are implemented within the relevant affiliates. No Substantiated complaints have been recorded.

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Global Reporting Initiative (GRI)

Total – Table de référence des standards du GRI

Informations générales

Profil de l’organisation

Stratégie

Éthique et intégrité

Gouvernance

Engagement des parties prenantes

Pratiques de reporting

Sujets matériels

Performance économique

Material topic: Economic performance

Material topic: Market presence including local content

Material topic: Indirect economic impacts

Material topic: Procurement practices

Éthique des affaires

Material topic: Anti-corruption

Material topic: Anti-competitive behavior

Material topic: Tax

Environnement

Material topic: Materials

Material topic: Energy

Material topic: Water

Material topic: Biodiversity

Material topic: Emissions

Material topic: Effluents and waste

Material topic: Environmental compliance

Cadre de Travail et travail décent

Material topic: Employment

Material topic: Labor/management relations

Material topic: Freedom of association and collective bargaining

Material topic: Occupational health and safety

Material topic: Training and education

Material topic: Diversity and equal opportunity

Material topic: Non-discrimination

Droits humains

Material topic: Child labor

Material topic: Forced or compulsory labor

Material topic: Security practices

Material topic: Rights of indigenous people

Material topic: Human rights assessment

Communautés locales

Material topic: Local communities

Material topic: Public policy

Material topic: Socioeconomic compliance

Chaîne d’approvisionnement

Material topic: Supplier environmental assessment

Material topic: Supplier social assessment

Clients

Material topic: Customer health and safety

Material topic: Marketing and labelling

Material topic: Customer Privacy