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Global Reporting Initiative (GRI)

La Global Reporting Initiative (GRI) est une organisation à but non lucratif, indépendante et internationale à laquelle participent des entreprises, des ONG et d'autres parties prenantes. Sa mission est de promouvoir le développement durable. La GRI a été créée en 1997 en partenariat avec le Programme Environnement des Nations Unies (PNUE).

L'organisation a développé des lignes directrices en matière de reporting de développement durable afin de donner aux entreprises un référentiel global leur permettant de rendre compte de leurs performances économiques, environnementales et sociales. Ce reporting est aujourd'hui largement utilisé à travers le monde.

Depuis 2016, ce référentiel comprend des références aux Objectifs de Développement Durable (ODD) des Nations Unies.

En 2017, Total a cessé d'utiliser le référentiel GRI G4 (qui était employé depuis 2014), et a adopté les "GRI Standards" en continuant de rapporter en conformité avec le niveau "Core" (critères essentiels).

La table d’index de Total utilise des sources d'information variées toutes produites par le Groupe: le Document d'enregistrement universel 2019le rapport Climat 2019le Document d'information sur les Droits de l'Homme 2018le site internet du Groupe, etc.

 

Total – Table de référence des standards du GRI

  • Conformément au niveau "CORE" (auto-déclaré) 
  • Période de reporting : 2019-2020 
  • Lexique:
    • URD 2019 – Document d’Enregistrement Universel (Universal Registration Document) de Total 
    • CC 2019 - Rapport Climat
    • HR 2018 – Document d'information sur les Droits de l'Homme
    • SP – site Sustainable Performance

La correspondance des standards de GRI et des Objectifs du Développement Durable des Nations Unies (SDG) a été établie suivant l’inventaire établi par le SDG Compass des indicateurs pertinents pour le business.

 

Informations générales

GRI Standard Disclosure Sources Related SDGs
102-1 Name of the organization TOTAL S.A.  
102-2 Activities, brands, products, and services

URD 2019 p.4 – 1.1.2 2019 Key Group figures; p.7 – 1.2 An ambition: become the responsible energy major; p. 8 – 1.3 Advantages that allow the Group to stand out in a changing energy world  

 
102-3 Location of headquarters

URD 2019 p. 20 – 1.5.2 TOTAL S.A., parent company of the  Group and its subsidiaries

 
102-4 Location of operations

URD 2019 p. 10 – 1.3.2 A differentiating geographic presence; p. 375 – Note 18 Consolidation scope

 
102-5 Ownership and legal form

URD 2019 p.7 – 1.1.2 2019 Key Group Figures; Shareholding structure ; p. 20 – 1.5.2 TOTAL S.A., parent company of the  Group and its subsidiaries; p.267 – 6.4 Shareholders

 
102-6 Markets served

URD 2019 p. 31-73 – Business overview for fiscal year 2019: p. 32 – 2.1 Integrated gas, renewables & power segment; p. 40 – 2.2 Exploration & Production segment; p. 47 - 2.3 Upstream hydrocarbons activities; p. 60 - 2.4 Refining & chemicals segment; p.67 - 2.5 Marketing & services segment

 
102-7 Scale of the organization

URD 2019 p.4 – 1.1.2 2019 key Group figures ; p. 22 – 1.6.1 2019 results

 
102-8 Information on employees and other workers

SP – Employment and social inclusion > Attracting and retaining talents
SP – Social indicators

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102-9 Supply Chain

SP – Supply chain

 
102-10 Significant changes to the organization and its supply chain

URD 2019 p. 30 - 1.6.4 Significant changes ; p. 295 – Note 2 Changes in the Group structure

 
102-11 Precautionary principle or approach

URD 2019 p. 95 – 3.3.3 Risk assessment and management  
Note: the precautionary approach or principle is not addressed separately, it is integrated in Total’s risk management processes.

 
102-12 External initiatives

Total’s Code of conduct
SP
Becoming the responsible energy major
SP Total and the SDGs
SP Support to global initiatives

 
102-13 Memberships of associations

CC 2019 p.49 Total and industry association

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GRI Standard Disclosure Sources Related SDGs
102-14 Statement from senior decision-maker

CC 2019 p. 5 Patrick Pouyanné’s foreword
HR 2018 – p. 5 Message from the chairman and CEO
SPBecoming the responsible energy major

 
102-15 Key impacts, risks and opportunities

SP – Challenges identification
URD 2019 p. 82 – 3.1 Risk factors 
SPIndicators

 

GRI Standard Disclosure Sources Related SDGs
102-16 Values, principles, standards, and norms of behavior

Total’s Code of conduct
Total’s Integrity Guide

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102-17 Mechanisms for advice and concerns about ethics

Total’s Code of conduct p. 44 – Speaking up

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GRI Standard Disclosure Sources Related SDGs
102-18 Governance structure URD 2019 p.19 – 1.5.1 A Board of Directors fully committed to the Company’s strategic orientations  
102-19 Delegating authority

URD 2019 p. 159 – 4.1.5.2 Executive Committee and Group Performance Management Committee

 
102-20 Executive-level responsibility for economic, environmental, and social topics

URD 2019 p. 20 – 1.5.3 An operational structure
Climate is integrated to the Strategy-Innovation which is directly represented at the Executive Committee.
The People and Social Responsibility 
Executive Vice President is also a member of the Executive Committee and embraces 4 key-sectors: Human Resources; Health, Safety and Environment; Security; and Civil Society Engagement. In addition, the Total’s Ethics Committee sits independently and directly reports to the Chairman.

 
102-21 Consulting stakeholders on economic, environmental, and social topics

SP – Employment and social inclusion > Promoting social dialogue
SP – Value creation for host regions > Local stakeholders engagement
SP Human rights

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102-22  Composition of the highest governance body and its committees URD 2019 p. 130-141 – 4.1 Administration and management bodies
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102-23  Chair of the highest governance body URD 2019 p. 159 – 4.1.5.1 Unified Management Form
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102-24 Nominating and selecting the highest governance body URD 2019 p. 130-133 – 4.1.1 Composition of the Board of Directors
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102-25  Conflicts of interest URD 2019 p. 142 – 4.1.1.2 Absence of conflicts of interest or convictions
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102-26  Role of the highest body in setting purpose, values, and strategy URD 2019 p.19 – 1.5.1 A Board of Directors fully committed to the Company’s strategic orientations
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102-27  Collective knowledge of highest governance body URD 2019 p. 146 – 4.1.1.6 Training of directors and knowledge of the Company
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102-28  Evaluating the highest governance body's performance URD 2019 p. 158 – 4.1.4 Assessment of the Board of Directors’ practices  
102-29 Identifying and managing economic, environmental, and social impacts  URD 2019 p. 153 – 4.1.2.3 Committees of the Board of Directors
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102-30  Effectiveness of risk management processes URD 2019 p. 153 – 4.1.2.3 Committees of the Board of Directors > The Audit Committee  
102-31 Review of economic, environmental, and social topics URD 2019 p. 157 – 4.1.2.3 Committees of the Board of Directors > The Strategy & CSR Committee  
102-32  Highest governance body’s role in sustainability reporting

URD 2019 p. 151 – 4.1.2.2 Activity of the Board of Directors in 2019
The Board of Directors approved on March 18th 2020 the various chapters of the Universal Registration Document 2019, including the consolidated statement of non-financial performance.

 
102-33 Communicating critical concerns URD 2019 p. 155 – 4.1.2.3 Committees of the Board of Directors > The Governance and Ethics Committee  
102-35  Remuneration policies URD 2019 p. 169 – 195 - 4.3 Compensation for the administration and management bodies  
102-36 Process for determining remuneration URD 2019 p. 169 – 195 - 4.3 Compensation for the administration and management bodies  
102-37  Stakeholders’ involvement in remuneration URD 2019 p. 171 – 4.3.2.1 Compensation of Mr. Patrick Pouyanné for fiscal year 2019
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102-38 Annual total compensation ratio URD 2019 p. 183 - 4.3.2.1 Compensation of Mr. Patrick Pouyanné for fiscal year 2019 > Compensation ratios  
102-39 Percentage increase in annual total compensation ratio URD 2019 p. 183 - 4.3.2.1 Compensation of Mr. Patrick Pouyanné for fiscal year 2019 > Compensation ratios  

GRI Standard Disclosure Sources Related SDGs
102-40 List of stakeholder groups SPRelationship with stakeholders  
102-41 Collective bargaining agreements

SP – Employment and social inclusion > Promoting social dialogue
SP – Social indicators

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102-42 Identifying and selecting stakeholders

SPRelationship with stakeholders
SP – Employment and social inclusion > Promoting social dialogue
SP – Human rights
SP – Value creation for host regions > Local stakeholders engagement

 
102-43 Approach to stakeholder engagement

SP – Employment and social inclusion > Promoting social dialogue
SP – Human rights
SP – Value creation for host regions > Local stakeholders engagement

 
102-44 Key topics and concerns raised SPChallenges identification  

 

GRI Standard Disclosure Sources Related SDGs

102-45

Entities included in the consolidated financial statements

URD 2019 p. 375 – Note 18 Consolidation scope

 

102-46

Defining report content and topic Boundaries

SP – Challenges identification
SP – Reporting scopes and methods

 

102-47

List of material topics

SP – Challenges identification

 

102-48

Restatements of information

URD 2019 p. 295 – Note 2 Changes in the Group structure
SP – Reporting scopes and methods

 

102-49

Changes in reporting

URD 2019 p. 295 – Note 2 Changes in the Group structure
SP – Challenges identification
SP – Reporting scopes and methods

 

102-50

Reporting period

Year 2019 (1st of January to 31st December)

 

102-51

Date of most recent report

Universal Registration Document 2019 published on March 23rd 2020

 

102-52

Reporting cycle

Annual

 

102-53

Contact point for questions regarding the report

[email protected]

 

102-54

Claims of reporting in accordance with the GRI Standards

This report has been prepared in accordance with the GRI Standards: Core option.

 

102-55

GRI content index

SPGlobal reporting initiative

 

102-56

External Assurance

SP – Assurance report on non-financial statement

URD 2019 p. 200 – (Corporate Governance) 4.5 Statutory auditors’ report on related party agreements ; p. 282 – 8.1 Statutory auditors’ report on the Consolidated Financial Statements; p. 440 – 10.1 Statutory auditors’ report on the financial statements      

 

Sujets matériels

GRI Standard Disclosure Sources Related SDGs

Material topic: Economic performance

103-1

Explanation of the material topic and its boundary

URD 2019 p. 4-30 – 1 Presentation of the Group – Integrated report
SP – Challenges identification

 

103-2

The management approach and its components

URD 2019 p. 4-30 – 1 Presentation of the Group – Integrated report
SP – Becoming the responsible energy major

 

103-3

Evaluation of the management approach

URD 2019 p. 4-30 – 1 Presentation of the Group – Integrated report
SP – Creating and sharing value

 

201-1

Direct economic value generated and distributed

URD 2019 p. 23 – 1.6.1.2 2019 Group results; p.286 – 8.2 Consolidated statement of income; p.288 – 8.4 Consolidated balance sheet; p.336 – Note 10 Payroll, staff and employee benefits obligations; p.421 – 9.3 Report on the payments made to governments
SPCreating and sharing value

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201-2

Financial implications and other risks and opportunities due to climate change

SP – Climate > Strategy > Risk management
URD 2019 p. 84 – 3.1.2 Climate challenges
CDP Climate 2019 p. 15 Risk Disclosure

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201-3

Defined benefit plan obligations and other retirement plans

URD 2019 p. 336 – Note 10 Payroll, staff and employee benefits obligations

 

201-4

Financial assistance received from government

 

Non available
Based on existing information, Total does not currently receive significant assistance from governments in the countries in which it operates.

 

Material topic: Market presence including local content

103-1

Explanation of the material topic and its boundary

SP – Challenges identification
SPValue creation for host countries
URD 2019 p. 10 – 1.3.2 A differentiating geographic presence

 

103-2

The management approach and its components

SPValue creation for host countries > Fostering the economic development of the regions
URD 2019 p. 10 – 1.3.2 A differentiating geographic presence

 

103-3

Evaluation of the management approach

SPValue creation for host countries
SPCreating and sharing value

 

202-1

Ratios of standard entry level wage by gender compared to local minimum wage

Non available
See Total’s compensation policy. A large majority of employees benefit from laws that guarantee a minimum wage and whenever this is not the case, the Group’s policy ensures that compensation is above the minimum wage observed locally.

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202-2

Proportion of senior management hired from the local community

SP – Employment and social inclusion > Promoting equal treatment of employees and banning discrimination 
SP – Social indicators

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Material topic: Indirect economic impacts

103-1

Explanation of the material topic and its boundary

SP – Challenges identification
SPValue creation for host countries
URD 2019 p. 10 – 1.3.2 A differentiating geographic presence

 

103-2

The management approach and its components

SPValue creation for host countries
URD 2019 p. 10 – 1.3.2 A differentiating geographic presence

 

103-3

Evaluation of the management approach

SPValue creation for host countries
SPCreating and sharing value

 

203-1

Infrastructure investments and services supported

SPCreating and sharing value
SPValue creation for host countries 

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203-2

Significant indirect economic impacts

SPCreating and sharing value
SPValue creation for host countries 

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Material topic: Procurement practices

103-1

Explanation of the material topic and its boundary

SP – Challenges identification
SP – Contractors and suppliers 

 

103-2

The management approach and its components

SP – Contractors and suppliers 

 

103-3

Evaluation of the management approach

SP – Contractors and suppliers > The Group’s policy applied to the supply chain

 

204-1

Proportion of spending on local suppliers

Not available
The company has a “local content” policy but does not report on the proportion of spending on local suppliers.
SP – Supply chain
SPValue creation for host countries > Fostering the economic development of the regions

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GRI Standard Disclosure Sources Related SDGs

Material topic: Anti-corruption

103-1

Explanation of the material topic and its boundary

Total’s Code of conduct p. 16 – Integrity – Fraud and corruption
SP – Challenges identification
SP – Business Ethics > Fighting corruption

 

103-2

The management approach and its components

SP – Business Ethics > Fighting corruption
SP – Business Ethics > Prevention and fight against corruption leaflet
SP – Business Ethics > Total’s integrity guide

 

103-3

Evaluation of the management approach

SP – Business Ethics > Fighting corruption

 

205-1

Operations assessed for risks related to corruption

SP – Business Ethics > Fighting corruption
URD 2019 p. 88 – 3.1.5 Risks relating to operations > Business ethics

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205-2

Communication and training about anti-corruption policies and procedures

SP – Business Ethics > Fighting corruption

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205-3

Confirmed incidents of corruption and actions taken

URD 2019 p. 101 – 3.5 Legal and arbitration proceedings

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Material topic: Anti-competitive behavior

103-1

Explanation of the material topic and its boundary

Total’s Code of conduct p. 16 – Integrity – Fraud and corruption
SP – Business Ethics > Total’s integrity guide
SP – Challenges identification
SP – Business Ethics

 

103-2

The management approach and its components

SP – Business Ethics
SP – Business Ethics > Total’s integrity guide

 

103-3

Evaluation of the management approach

SP – Business Ethics

 

206-1

Legal actions for anti-competitive behavior, antitrust, and monopoly practices

URD 2019 p. 101 – 3.5 Legal and arbitration proceedings

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Material topic: Tax

103-1

Explanation of the material topic and its boundary

SP – Challenges identification
SP – Business Ethics > Fighting tax evasion

 

103-2

The management approach and its components

SP – Business Ethics > Fighting tax evasion
SP – Total’s approach to tax

 

103-3

Evaluation of the management approach

SP – Business Ethics > Fighting tax evasion
 

 

207-1

Approach to tax

SP – Total’s approach to tax
SP – Business Ethics > Fighting tax evasion

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207-2

Tax Governance, control and risk management

URD 2019 p. 87 – 3.1.4 Geopolitics and development in the world > development in regulations; p. 98 – 3.3.4 Main characteristics of the internal control and risk management procedures relating to the preparation and processing of accounting and financial informationp.155 – 4.1.2.3 Committees of the Board of Directors  - the Audit Committee
Each year, the Group VP of Tax presents to the Audit Committee the group’s fiscal position, with a review of the main risks and litigations the group faces.
The audit Committee and the Board of Directors are in full support of the Group’s approach to tax. The application of the Group’s tax policy is regularly discussed during the presentations to the Audit Committee. 
The management of tax risks, as well as the correct application of the Group’s tax policy, are fully integrated in the Group’s risk management process.

 

207-3

Stakeholder engagement and management concerns related to tax

SP – Business Ethics > Fighting tax evasion

 

207-4

Country-by-country reporting

Non available.
Total publishes an annual report covering the payments made by the Group’s extractive affiliates to governments, country by country and project by project. Such payments include taxes levied on income, production or profits. In 2019, the extractive affiliates accounted for 71% of the Group’s consolidated income tax charge. Since 2017, Total also files a country by country reporting to the French tax authorities, which can be exchanged with foreign tax administrations.

 

GRI Standard Disclosure Sources Related SDGs

Material topic: Materials

103-1

Explanation of the material topic and its boundary

Health Safety Environment Quality Charter
SP – Challenges identification
SP – Environment
SPReporting scope and method

 

103-2

The management approach and its components

SP – Environment > Promoting a better use of natural resources by supporting the circular economy

 

103-3

Evaluation of the management approach

SP – Environment > Promoting a better use of natural resources by supporting the circular economy
SP Environmental indicators

 

301-1

Materials used by weight or volume

Non available
Hydrocarbons (oil and gas) are the main raw material used by Total in its activities. They are consumed in Total’s processes. Total has developed energy efficiency programs to limit its own energy consumption.

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301-2

Recycled input materials used

 

SP – Environment > Promoting a better use of natural resources by supporting the circular economy
SP Environmental indicators

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301-3

Reclaimed products and their packaging materials

 

SP – Environment > Promoting a better use of natural resources by supporting the circular economy
SP Environmental indicators

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Material topic: Energy

103-1

Explanation of the material topic and its boundary

Health Safety Environment Quality Charter
SP – Challenges identification
SP - Climate
SPReporting scope and method

 

103-2

The management approach and its components

SP - Climate > Targets and metrics to measure climate-related risks and opportunities
CC 2019 p. 38 Curtailing emissions from our sites; p. 45 Energy efficiency:supporting our customers as they reduce their emissions

 

103-3

Evaluation of the management approach

SP - Climate > Targets and metrics to measure climate-related risks and opportunities
SP Climate indicators

 

302-1

Energy consumption within the organization

SP - Climate > Targets and metrics to measure climate-related risks and opportunities
SP Climate indicators
CDP Climate 2019 p. 63 Energy related activities

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302-2

Energy consumption outside the organization

URD 2019 p. 38 – 2.1.4 Natural and gas and electricity marketing and trading; p. 69 - 2.5.2 Sales of petroleum products
CDP Climate 2018 p. 44 Low-Carbon products
Total’s activities as an energy company spread from producing, transforming and marketing energy. Energy used outside the organization is thus mainly that of Total’s end customers.

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302-3

Energy intensity

SP - Climate > Targets and metrics to measure climate-related risks and opportunities
SP Climate indicators

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302-4

Reduction of energy consumption

SP - Climate > Targets and metrics to measure climate-related risks and opportunities
SP Climate indicators

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302-5

Reductions in energy requirements of products and services

SP - Climate > Targets and metrics to measure climate-related risks and opportunities
SP Climate indicators

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Material topic: Water

103-1

Explanation of the material topic and its boundary

Health Safety Environment Quality Charter
SP – Challenges identification
SP - Environment
SPReporting scope and method

 

103-2

The management approach and its components

SP – Environment > Limiting the environmental footprint

 

103-3

Evaluation of the management approach

SP – Environment > Limiting the environmental footprint 
SP Environmental indicators

 

303-1

Interactions with water as a shared resource

SP – Environment > Limiting the environmental footprint 
SP Environmental indicators
CDP Water 2019 p. 4 Dependence (to water) ; p. 20 Risk identification and assessment procedures; p.51 Governance

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303-2

Management of water discharge-related impacts

 

SP – Environment > Limiting the environmental footprint
SP Environmental indicators
CDP Water 2019 p. 16 Potential water pollutants management procedures

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303-3

Water withdrawal

SP – Environment > Limiting the environmental footprint 
SP Environmental indicators
CDP Water 2019 p. 8 Water withdrawn, discharged and consumed

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303-4

Water discharge

SP – Environment > Limiting the environmental footprint
SP Environmental indicators
CDP Water 2019 p. 8 Water withdrawn, discharged and consumed

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303-5

Water consumption

SP – Environment > Limiting the environmental footprint
SP Environmental indicators
CDP Water 2019 p. 8 Water withdrawn, discharged and consumed

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Material topic: Biodiversity

103-1

Explanation of the material topic and its boundary

Health Safety Environment Quality Charter
SP – Challenges identification
SP - Environment
SPReporting scope and method

 

103-2

The management approach and its components

SP – Environment > Managing impacts to biodiversity and ecosystems during projects and operations
Biodiversity Brochure 2018 p. 7

 

103-3

Evaluation of the management approach

SP – Environment > Managing impacts to biodiversity and ecosystems during projects and operations
Impacts are assessed using environmental impact assessments (EIAs) which include biodiversity baselines. Both actions form part of the standard biodiversity management procedures as per the Group Biodiversity Policy requirement.

 

304-1

Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas

SP – Environment > Managing impacts to biodiversity and ecosystems during projects and operations
Identification of sensitive biodiversity areas are achieved through an internal GIS (Geographical Information System) tool using UNE-WCMC biodiversity data, field surveys and monitoring.
Full avoidance of certain biodiversity priority areas and activities is applied:
- Total does not conduct oil and gas exploration or extraction operations at natural sites included on the UNESCO World Heritage List (at December 31, 2019).
- Total does not conduct any oil exploration activities in Arctic sea ice.

Total develops biodiversity action plans for operated production sites located in the most sensitive protected areas corresponding to International Union for Conservation of Nature (IUCN) I to IV and Ramsar protected areas.

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304-2

Significant impacts of activities, products, and services on biodiversity

SP – Environment > Managing impacts to biodiversity and ecosystems during projects and operations
Biodiversity Brochure 2018 p. 11 – Our initiatives

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304-3

Habitats protected or restored

SP – Environment > Managing impacts to biodiversity and ecosystems during projects and operations
SPValue creation for host countries > Engaging in citizenship initiatives : the Total Foundation Program (Forest and climate)
Biodiversity Brochure 2018 p. 11 – Our initiatives

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304-4

IUCN Red List species and national conversation list species with habitats in areas affected by operations

Non available
Total develops biodiversity action plans for its operated production sites located in the most sensitive protected areas corresponding to International Union for Conservation of Nature (IUCN) I to IV sites or Ramsar Convention (wetlands) protected areas.

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Material topic: Emissions

103-1

Explanation of the material topic and its boundary

Health Safety Environment Quality Charter
SP – Challenges identification
SPClimate
SP - Environment
SPReporting scope and method

 

103-2

The management approach and its components

SP – Climate > Targets and metrics to measure climate-related risks and opportunities
SP – Environment > Limiting the environmental footprint
CC 2019 p. 30 Controlling Methane Emissions; p. 38 – Curtailing emissions from our sites

 

103-3

Evaluation of the management approach

SP – Climate > Targets and metrics to measure climate-related risks and opportunities
SPClimate indicators
SP – Environment > Limiting the environmental footprint
SP Environmental indicators

 

305-1

Direct (scope 1) greenhouse gas emissions

SP – Climate > Targets and metrics to measure climate-related risks and opportunities
SPClimate indicators
CDP Climate 2019 p. 39 Targets and performance

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305-2

Energy indirect (scope 2) greenhouse gas emissions

SP – Climate > Targets and metrics to measure climate-related risks and opportunities
SPClimate indicators
CDP Climate 2019 p. 39 Targets and performance

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2019f_sdg_goals_icons-individual-cmyk-13.jpg
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305-3

Other indirect (scope 3) greenhouse gas emissions

SP – Climate > Targets and metrics to measure climate-related risks and opportunities
SPClimate indicators
CDP Climate 2019 p. 50 Scope 3 emissions data

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2019f_sdg_goals_icons-individual-cmyk-13.jpg
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305-4

GHG emissions intensity

SP – Climate > Targets and metrics to measure climate-related risks and opportunities
SPClimate indicators

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305-5

Reduction of greenhouse gas emissions

SP – Climate > Targets and metrics to measure climate-related risks and opportunities
CC 2019 p. 30 Controlling Methane Emissions; p. 38 – Curtailing emissions from our sites

CDP Climate 2019 p. 48 Emissions data

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305-6

Emissions of ozone-depleting substances (ODS)

Non available
ODS emissions are non-material for Total

 

305-7

Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions

SP – Environment > Limiting the environmental footprint 
SP Environmental indicators

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2019f_sdg_goals_icons-individual-cmyk-15.jpg

Material topic: Effluents and waste

103-1

Explanation of the material topic and its boundary

Health Safety Environment Quality Charter
SP – Challenges identification
SP - Environment
SPReporting scope and method

 

103-2

The management approach and its components

SP - Environment
SP – Environment > Limiting the environmental footprint > Promoting a better use of natural resources by supporting the circular economy

 

103-3

Evaluation of the management approach

 

SP – Environment > Limiting the environmental footprint > Promoting a better use of natural resources by supporting the circular economy
SP Environmental indicators

 

306-1

Water discharge by quality and destination

SP Environmental indicators
CDP Water 2019 p. 12 Water discharge by destination; p. 18 Water pollutants

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306-2

Waste by type and disposal method

 

SP Environmental indicators

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306-3

Significant spills

 

SP – Health and safety > Preventing the occurrence of major industrial accidents
SP – Environment > Preventing risk of accidental pollution
SP Environmental indicators

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306-4

Transport and hazardous waste

SP Environmental indicators

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306-5

Water bodies affected by water discharges and/or runoff

SP Environmental indicators
CDP Water 2019 p. 16 Water-related detrimental impacts

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2019f_sdg_goals_icons-individual-cmyk-15.jpg

Material topic: Environmental compliance

103-1

Explanation of the material topic and its boundary

Health Safety Environment Quality Charter
SP – Challenges identification
SPClimate
SP - Environment
SPReporting scope and method

 

103-2

The management approach and its components

SPClimate
SP - Environment

 

103-3

Evaluation of the management approach

SPClimate
SP - Environment

 

307-1

Non-compliance with environmental laws and regulations

URD 2019 p.101 3.5 Legal and arbitration proceedings
CDP Water 2019 p. 15 Compliance impact
The amounts of environmental fines and penalties are not publicly reported but are tracked internally through an internal performance indicator, following Total’s methodology for recording environmental penalties (fines imposed by the local administrative authorities to which a site is subject).

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GRI Standard Disclosure Sources Related SDGs

Material topic: Employment

103-1

Explanation of the material topic and its boundary

Total’s Code of conduct p. 26 – The Code of conduct and our employees
SP – Challenges identification
SPReporting scope and method
SPEmployment and social inclusion
URD 2019 p. 11 – 1.3.3 Employees committed to better energy

 

 

103-2

The management approach and its components

SPEmployment and social inclusion > Attracting and retaining talents
URD 2019 p. 11 – 1.3.3 Employees committed to better energy

 

 

103-3

Evaluation of the management approach

SPEmployment and social inclusion > Attracting and retaining talents
SP – Social indicators
In order to improve the Group’s social performance, employees’ expectations are regularly addressed, for instance through the Total survey, an employees’ satisfaction survey carried out every two years.

 

401-1

New employee hires and employee turnover

SP – Social indicators

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401-2

Benefits provided to full-time employees that are not provided to temporary or part-time employees

Non available
While Total reports on its workforce breakdown by employment contract (9 038 employees out of 107 776 Total workforce in 2019), it does not report on benefits that are not provided to temporary employees.

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401-3

Parental leave

 

SPEmployment and social inclusion > Ensuring a high level of commitment based on respect for each other and improving quality of life at work
Maternity leave is available for all female employees within the Group.
In 2019, 1074 women took maternity leave within the Group and 872 (81%) of them had a pay rise when they returned to work as a result of pay rise policies applicable generally in the Group.

 

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Material topic: Labor/management relations

103-1

Explanation of the material topic and its boundary

Total’s Code of conduct p. 26 – The Code of conduct and our employees
SP – Challenges identification
SPReporting scope and method
SPEmployment and social inclusion
URD 2019 p. 11 – 1.3.3 Employees committed to better energy

 

103-2

The management approach and its components

SPEmployment and social inclusion > Promoting social dialogue
URD 2019 p. 11  1.3.3 Employees committed to better energy

 

103-3

Evaluation of the management approach

SPEmployment and social inclusion > Promoting social dialogue
SP – Social indicators

 

402-1

Minimum notice periods regarding operational changes

Non available
This information depends upon local working conditions and regulations in the 130 countries in which Total operates, hence it is not aggregated at Group level. Group policies are adapted by subsidiaries and entities based on local parameters.
 

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Material topic: Freedom of association and collective bargaining

103-1

Explanation of the material topic and its boundary

Total’s Code of conduct p. 26 – The Code of conduct and our employees
SP – Challenges identification
SPReporting scope and method
SPEmployment and social inclusion
URD 2019 p. 11 – 1.3.3 Employees committed to better energy
SPSupply chain

 

103-2

The management approach and its components

SPEmployment and social inclusion > Promoting social dialogue
URD 2019 p. 11 – 1.3.3 Employees committed to better energy
SPSupply chain
Human rights guide p. 21 Collective bargaining and freedom of association

 

103-3

Evaluation of the management approach

SPEmployment and social inclusion > Promoting social dialogue
SP – Social indicators
SPSupply chain > The Group’s policy applied to the supply chain

 

407-1

Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk

Non available
The right to freedom of association and collective bargaining is a fundamental human right in the workplace as defined in the Universal Declaration of Human Rights and in the fundamental Conventions of the ILO.
Total complies with these international standards and has identified human rights at work as a salient human rights issue.
In order to sensitize its employees to the ILO fundamental Conventions, Total launched in 2019 a mandatory e-learning related to them. So far, more than 10 000 employees have followed this training.  Moreover, human rights at work is part of the framework used in the ethical assessments carried out worldwide by the Ethics Committee, the Human Rights department and a third party. Based on findings, subsidiaries define and implement action plans and monitoring measures as needed.

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Material topic: Occupational health and safety

103-1

Explanation of the material topic and its boundary

Health Safety Environment Quality Charter
Total’s Code of conduct p. 26 – The Code of conduct and our employees
SP – Challenges identification
SPReporting scope and method
SP – People’s health and safety

 

103-2

The management approach and its components

SP – People’s health and safety
HR 2018 p. 25 - Workplace Health and safety

 

103-3

Evaluation of the management approach

SP – People’s health and safety
SP Health and safety indicators

 

403-1

Occupational health and safety management system

Health Safety Environment Quality Charter
SP – People’s health and safety

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403-2

Hazard identification, risk assessment, and incident investigation

SP – People’s health and safety > Preventing the occurrence of major industrial accidents > Preventing occupational accidents

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403-3

Occupational health services

SP – People’s health and safety > Preventing occupational health risks

 

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403-4

Worker participation, consultation, and communication on occupational health and safety

SP – People’s health and safety > Preventing occupational accidents > Preventing occupational health risks

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403-5

Worker training on occupational health and safety

SP – People’s health and safety > Preventing occupational accidents > Preventing occupational health risks

 

403-6

Promotion of worker health

SP – People’s health and safety > Preventing occupational health risks

 

403-7

Prevention and mitigation of occupational health and safety impacts

SP – People’s health and safety > Preventing occupational accidents > Preventing occupational health risks 

 

403-8

Workers covered by an occupational health and safety management system

SP Health and safety indicators
SPReporting scope and method > Scopes (Safety reporting)

 

403-9

Work-related injuries

SP Health and safety indicators

 

403-10

Work-related ill injuries

SP Health and safety indicators

 

Material topic: Training and education

103-1

Explanation of the material topic and its boundary

SP – Challenges identification
SPReporting scope and method
SPEmployment and social inclusion

 

103-2

The management approach and its components

SPEmployment and social inclusion > Maintaining employees’ long-term employability

 

103-3

Evaluation of the management approach

 

SPEmployment and social inclusion > Maintaining employees’ long-term employability
SP Social indicators

 

404-1

Average hours of training per year per employee

SP Social indicators

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404-2

Programs for upgrading employee skills and transition assistance programs

SPEmployment and social inclusion > Maintaining employees’ long-term employability

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404-3

Percentage of employees receiving regular performance and career development reviews

The percentage of employees receiving regular performance and career development reviews reached 92% in 2019.

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Material topic: Diversity and equal opportunity

103-1

Explanation of the material topic and its boundary

Total’s Code of conduct p. 26 – The Code of conduct and our employees
URD 2019 p. 11 – 1.3.3.1 Employee diversity, a competitive edge
SP – Challenges identification
SPReporting scope and method
SPEmployment and social inclusion 

 

103-2

The management approach and its components

SPEmployment and social inclusion > Ensuring a high level of commitment based on respect for each other and improving quality of life at work
URD 2019 p. 11 – 1.3.3.1 Employee diversity, a competitive edge
HR 2018 p. 22 – Non-discrimination and gender diversity

 

103-3

Evaluation of the management approach

SPEmployment and social inclusion > Ensuring a high level of commitment based on respect for each other and improving quality of life at work
SP – Social indicators
HR 2018 p. 22 – Non-discrimination and gender diversity

 

405-1

Diversity of governance bodies and employees

SPEmployment and social inclusion > Ensuring a high level of commitment based on respect for each other, health and well-being at work

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405-2

Ratio of basic salary and remuneration of women to men

 

Non available
A ratio at the Group level is not relevant as Total is present in over 130 countries with different local labor legislations and remuneration levels. Nevertheless, at local levels, equal treatment is pursued and specific measures have been set in place since 2010 to prevent and compensate for unjustified salary gaps.
In France, a Gender Equality in the Workplace Index based on a score of 100 and comprising five indicators that concern compensation gaps between men and women and the actions taken to eliminate these gaps, has been published since 2019 for the three Social and Economic Units (UES).”

  

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Material topic: Non-discrimination

103-1

Explanation of the material topic and its boundary

Total’s Code of conduct p. 26 – The Code of conduct and our employees
URD 2019 p. 11 – 1.3.3.1 Employee diversity, a competitive edge
SP – Challenges identification
SPReporting scope and method
SPEmployment and social inclusion

 

103-2

The management approach and its components

SPEmployment and social inclusion > Ensuring a high level of commitment based on respect for each other and improving quality of life at work
URD 2019 p. 11 – 1.3.3.1 Employee diversity, a competitive edge
HR 2018 p. 22 – Non-discrimination and gender diversity

 

103-3

Evaluation of the management approach

SPEmployment and social inclusion > Ensuring a high level of commitment based on respect for each other and improving quality of life at work
SP – Social indicators
HR 2018 p. 22 – Non-discrimination and gender diversity

 

406-1

Incidents of discrimination and corrective actions taken

In 2019, 103 alleged breaches to the Group’s integrity rules related to interpersonal relations were reported to Total’s corporate level through the Worldwide Human Resources Survey.

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2019e_sdg_goals_icons-individual-rgb-16.jpg

 

GRI Standard Disclosure Sources Related SDGs

Material topic: Child labor

103-1

Explanation of the material topic and its boundary

Total’s Code of conduct p. 19- Respect for human rights
SP – Challenges identification
SPReporting scope and method
SPHuman rights
HR 2018 p. 20 Addressing our salient issues in the workplace

 

103-2

The management approach and its components

SPHuman rights > Human rights in the workplace
SP Supply chain > The Group’s policy applied to the supply chain > The Group’s responsible procurement actions
Human rights guide p. 22 Prohibition on forced labour and child labour
HR 2018 p. 20 Addressing our salient issues in the workplace

 

103-3

Evaluation of the management approach

SPHuman rights > Human rights in the workplace
SP Supply chain > Extension of the Group’s policy to the supply chain

 

408-1

Operations and suppliers at significant risk for incidents of child labor

Non available
Forced and child labor have been identified as risks of severe negative impacts on human rights from our activities as well as from our suppliers’ activities (they have been identified as “salient issues” based on the UN reporting framework on human rights). A new supplier qualification process has been implemented with a framework that notably covers human rights. Suppliers audit are carried out. Rather than to report on incident indicators, Total approach is to implement preventive action plans to avoid such incidents and to foster capacity building of suppliers and stakeholders.

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Material topic: Forced or compulsory labor

103-1

Explanation of the material topic and its boundary

Total’s Code of conduct p. 19- Respect for human rights
SP – Challenges identification
SPReporting scope and method
SPHuman rights
HR 2018 p. 20 Addressing our salient issues in the workplace

 

103-2

The management approach and its components

SPHuman rights > Human rights in the workplace
SP Supply chain > The Group’s policy applied to the supply chain > The Group’s responsible procurement actions
Human rights guide p. 22 Prohibition on forced labour and child labour 
HR 2018 p. 20 Addressing our salient issues in the workplace

 

103-3

Evaluation of the management approach

SPHuman rights > Human rights in the workplace
SP Supply chain > The Group’s policy applied to the supply chain

 

409-1

Operations and suppliers at significant risk for incidents of forced or compulsory labor

Non available
Forced and child labor have been identified as risks of severe negative impacts on human rights from our activities as well as from our suppliers’ activities (they have been identified as “salient issues” based on the UN reporting framework on human rights). A new supplier qualification process has been implemented with a framework that notably covers human rights. Suppliers audit are carried out. Rather than to report on incident indicators, Total approach is to implement preventive action plans to avoid such incidents and to foster capacity building of suppliers and stakeholders.

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Material topic: Security practices

103-1

Explanation of the material topic and its boundary

Total’s Code of conduct p. 19- Respect for human rights
SP – Challenges identification
SPReporting scope and method
SPHuman rights
HR 2018 p. 33 Addressing our salient issues related to security

 

103-2

The management approach and its components

SPHuman rights > Respect for human rights in security-related activities
HR 2018 p. 33 Addressing our salient issues related to security
Human rights guide p. 35 Human rights and security

 

103-3

Evaluation of the management approach

SPHuman rights > Respect for human rights in security-related activities
HR 2018 p. 33 Addressing our salient issues related to security
SPVPSHR report

 

410-1

Security personnel trained in human rights policies or procedures

SPHuman rights > Respect for human rights in security-related activities
HR 2018 p. 33 Addressing our salient issues related to security
SPVPHSR report

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Material topic: Rights of indigenous people

103-1

Explanation of the material topic and its boundary

Total’s Code of conduct p. 19- Respect for human rights
HR 2018 p. 27 Addressing our salient issues in local communities

 

103-2

The management approach and its components

HR 2018 p. 30 Indigenous and Tribal people
Human rights guide p. 32 Indigenous peoples
SPValue creation for host countries > Local stakeholders engagement
Total policy regarding indigenous people

 

103-3

Evaluation of the management approach

HR 2018 p. 30 Indigenous and Tribal people
Human rights guide p. 32 Indigenous peoples
SPHuman rights > Assessments
Total policy regarding indigenous people

 

411-1

Incidents of violations involving rights of indigenous people

SPVigilance plan > Implementation report > Human rights
Total does not publish a quantitative indicator

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Material topic: Human rights assessment

103-1

Explanation of the material topic and its boundary

Total’s Code of conduct p. 19- Respect for human rights
SP – Challenges identification
SPReporting scope and method
SPHuman rights

 

103-2

The management approach and its components

SPHuman rights > Assessments
HR 2018 p. 14 Improving our assessments and actions

 

103-3

Evaluation of the management approach

SPHuman rights > Assessments 

 

412-1

Operations that have been subject to human rights reviews or impact assessments

SPHuman rights > Assessments
HR 2018 p. 14 Improving our assessments and actions

 

412-2

Employee training on human rights policies or procedures

SPHuman rights > Awareness-raising and training 

 

412-3

Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening

SP – Value creation for host countries > Operational societal approach
Total does not publish a quantitative indicator

 

GRI Standard Disclosure Sources Related SDGs

Material topic: Local communities

103-1

Explanation of the material topic and its boundary

SP – Challenges identification
SPReporting scope and method
SPValue creation for host countries
SPHuman rights
HR 2018 p. 27 Addressing our salient issues in local communities

 

103-2

The management approach and its components

SPValue creation for host countries > Managing societal / society challenges related to the Group’s activities
HR 2018 p. 27 Addressing our salient issues in local communities

 

103-3

Evaluation of the management approach

SPValue creation for host countries > Managing societal / society challenges related to the Group’s activities
SPHuman rights > Assessments
HR 2018 p. 27 Addressing our salient issues in local communities

 

413-1

Operations with local community engagement, impact assessments, and development programs

SPValue creation for host countries > Managing societal / society challenges related to the Group’s activities
HR 2018 p. 27 Addressing our salient issues in local communities
Total does not publish a quantitative indicator

 

413-2

Operations with significant potential or actual negative impacts on local communities

SPValue creation for host countries > Managing societal / society challenges related to the Group’s activities
HR 2018 p. 27 Addressing our salient issues in local communities
Total does not publish a quantitative indicator

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Material topic: Public policy

103-1

Explanation of the material topic and its boundary

Total’s code of conduct
Total’s integrity guide
Total’s lobbying ethics charter
URD 2019 p. 88 3.1.5 Risks related to operations > Business ethics
SPBusiness ethics > Fighting corruption

 

103-2

The management approach and its components

Total’s code of conduct
Total’s integrity guide
Total’s lobbying ethics charter
URD 2019 p. 94 3.3.2 Control environment > Integrity and ethics
SPBusiness ethics > Fighting corruption

 

103-3

Evaluation of the management approach

Total’s code of conduct
Total’s integrity guide
Total’s lobbying ethics charter
URD 2019 p. 94 3.3.2 Control environment > Integrity and ethics
SPBusiness ethics > Fighting corruption

 

415-1

Political contributions

Non applicable
Total does not make any political contributions

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Material topic: Socioeconomic compliance

103-1

Explanation of the material topic and its boundary

Total’s code of conduct
Total’s integrity guide 

 

103-2

The management approach and its components

Total’s code of conduct
Total’s integrity guide
URD 2019 p. 97 3.3.3.3 Systems in place > Regarding risks relating to changes in the regulatory environment and business ethics

 

103-3

Evaluation of the management approach

 

Total’s code of conduct
Total’s integrity guide
URD 2019 p. 97 3.3.3.3 Systems in place > Regarding risks relating to changes in the regulatory environment and business ethics

 

419-1

Non-compliance with laws and regulations in the social and economic area

URD 2019 p. 101 – 3.5 Legal and arbitration proceedings

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GRI Standard Disclosure Sources Related SDGs

Material topic: Supplier environmental assessment

103-1

Explanation of the material topic and its boundary

SP – Challenges identification
SP - Supply chain
SPVigilance plan > Severe impact risk mapping

 

103-2

The management approach and its components

SP - Supply chain > The Group’s policy applied to supply chain
SPVigilance plan > Severe impact risk mapping > Safety, health and the environment
SP - Supply chain > Fundamental Principles of Purchasing

 

103-3

Evaluation of the management approach

 

SP - Supply chain > The Group’s policy applied to supply chain
SPVigilance plan > Assessment procedures > Procedures for assessing suppliers

 

308-1

New suppliers that were screened using environmental criteria

SP - Supply chain > The Group’s policy applied to supply chain > The supplier assessment process
SPVigilance plan > Assessment procedures > Procedures for assessing suppliers
Total does not publish a quantitative indicator

 

308-2

Negative environmental impacts in the supply chain and actions taken

SPVigilance plan > Assessment procedures > Implementation report > Suppliers  

 

Material topic: Supplier social assessment

103-1

Explanation of the material topic and its boundary

SP – Challenges identification
SP - Supply chain
SPVigilance plan > Severe impact risk mapping

 

103-2

The management approach and its components

SP - Supply chain > The Group’s policy applied to supply chain
SPVigilance plan > Severe impact risk mapping > Human rights and fundamental freedoms
SP - Supply chain > Fundamental Principles of Purchasing

 

103-3

Evaluation of the management approach

SP - Supply chain > The Group’s policy applied to supply chain  > The supplier assessment process
SPVigilance plan > Assessment procedures > Procedures for assessing suppliers
Total does not publish a quantitative indicator

 

414-1

New suppliers that were screened using social criteria

SP - Supply chain > The Group’s policy applied to supply chain > The supplier assessment process
SPVigilance plan > Assessment procedures > Procedures for assessing suppliers
Total does not publish a quantitative indicator

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414-2

Negative social impacts in the supply chain and actions taken

SPVigilance plan > Assessment procedures > Implementation report > Suppliers  

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GRI Standard Disclosure Sources Related SDGs

Material topic: Customer health and safety

103-1

Explanation of the material topic and its boundary

Health Safety Environment Quality Charter
SP – Challenges identification
SPReporting scope and method
SP – People's health and safety

 

103-2

The management approach and its components

SP – People's health and safety > Limiting risks for the health and safety of consumers

 

103-3

Evaluation of the management approach

SP – People's health and safety > Limiting risks for the health and safety of consumers

 

416-1

 

Assessment of the health and safety impacts of product and service categories

SP – People's health and safety > Limiting risks for the health and safety of consumers
Total does not publish a quantitative indicator.

 

416-2

Incidents of non-compliance concerning the health and safety impacts of products and services

UDR 2019 p. 101 – 3.5 Legal arbitration proceedings

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Material topic: Marketing and labelling

103-1

Explanation of the material topic and its boundary

Health Safety Environment Quality Charter
SP – Challenges identification
SPReporting scope and method
SP – People's health and safety

 

103-2

The management approach and its components

SP – People's health and safety > Limiting risks for the health and safety of consumers

 

103-3

Evaluation of the management approach

 

SP – People's health and safety > Limiting risks for the health and safety of consumers

 

417-1

Requirements for product and service information and labeling

SP – People's health and safety > Limiting risks for the health and safety of consumers

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Material topic: Customer Privacy

103-1

Explanation of the material topic and its boundary

Total’s code of conduct p.32 - Customers
With increasing BtoC activities, digitalization of our operations, personal data is used on day-to-day operations. As such, data protection is important and is the object of dedicated procedures within TOTAL.

 

103-2

The management approach and its components

Following the enforcement of the General Data Protection Regulation (GDPR) at the European Union level in 2018, Total has strengthened its Personal Data Protection procedures and support for affiliates to comply with regulation, notably through a data protection network and a wider internal communication including guides and training.
- Binding Corporate Rules have been signed by about 450 Total affiliates
- The data protection guides have been integrated within the group’s internal referential of rules and all other documents are made available into a dedicated sharepoint
- GDPR compliance implementation project has been conducted for all Total EU affiliates
- All relevant affiliates (including non-EU affiliates) has been made aware of Total data protection program through webinar sessions

A GDPR compliance reporting is conducted annually to monitor the implementation of the data protection program within each EU affiliates
Total’s Binding Corporate Rules

 

103-3

Evaluation of the management approach

 

Implementation of the above mentioned procedures was supported and monitored at the branch and corporate level.

 

418-1

Substantiated complaints concerning breaches of customer privacy and losses of customer data

According to the GDPR, specific procedures for handling personal data breaches and customer complaint are implemented within the relevant affiliates. No Substantiated complaints have been recorded.