Openness, dialogue and engagement are essential for developing long-term, constructive and transparent relations with stakeholders. For the past 20 years or so, changes in the regulatory framework have promoted information, consultation and dialogue prior to high-impact decisions being made. In addition to complying with regulations, Total encourages dialogue at every level of its organization. The foremost requirement of the Group’s societal directive is that “each asset must consult its stakeholders regularly to gain a clearer understanding of their expectations and concerns, measure their level of satisfaction regarding the Group and identify avenues of improvement for its societal strategy”.
If Total has been able to build and develop partnerships throughout the world, it is also because it has incorporated into its development model a this local value creation process, based on dialogue with the local population and public and private players. This process is used to identify development priorities and create synergies. This processIt is systematic, professional and a major competitive advantage. The Group intends to apply this approach over the long term to ensure that its major projects create shared wealth.