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Personal data and cookies

Welcome to the website http://www.sustainable-performance.total.com (the “Website"). By connecting to or browsing the Website, you agree that you have read, understood and accepted, without limitation or reservation, the personal data and cookies management policy (the “policy”) and our terms and conditions of use. Please note that other Terms and Conditions and personal data protection policies apply to other Total Group websites, and we recommend that you read them carefully.
This Policy is intended to inform you of the rights and freedoms that you can exercise in respect of our use of your personal data and describes the measures implemented to protect these data.
Total S.A. is the “data controller” with responsibility for processing the personal data used to manage the website. These processing operations are carried out in accordance with the applicable law.

1. Purpose of processing, legal basis, the period of storage and types of data collected

When you visit the website, you may need to provide us with a number of items of personal data, such as your first name and surname, in order to use the services available.

The data controller processes your personal data for the purposes of providing the service and for its legitimate interest.

In particular, we may collect some items of your personal data for the purposes of external communication in order to answer your requests for information.

In our online forms, the mandatory fields are marked with an asterisk. If you do not provide answers to the mandatory questions, we will not be able to provide you with the service(s) requested.

Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above or below the collection forms. Your data are kept for no longer than necessary for processing.

 2. Recipients of data

Your personal data may be communicated to one or more of the data controller's departments or to Total Group companies and one or more partners, independent distributors or subcontractors for the purposes of analysis and surveys.

If you leave a comment intended to be posted online, we may be required to publish some of your personal data on the website. Given the characteristics of the internet, namely the unrestricted capture of published data and the fact that it is difficult, or even impossible, to control how third parties can use these data, we hereby inform you that you can object to this publication by contacting us as explained in article 5 below.

 3. Data transfers

Any transfer of data to a country outside the European Economic Area shall be carried out in accordance with the applicable regulations and in such a way as to protect your data appropriately. 

For the purposes of the services provided on this website, your data may be transferred to recipients located outside the European Union.

For this reason, the Total Group has adopted “Binding Corporate Rules” (BCR) governing intra-Group transfers of personal data originating in the European Economic Area. 

For data transfers not covered by the BCR, to countries outside the European Economic Area, other guarantees are provided. 

You can request a copy by writing to the address mentioned at the bottom of this page.

4. Data security and confidentiality 

The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorised third parties.

5. Cookie management

5.1 Principles

A cookie is a file which enables a website to save information relating to your computer’s browsing of the website (e.g. number of visits, number of pages viewed, etc.), to make your visits to the website smoother.

You can at any time delete the cookies stored on your computer, object to the storage of new cookies and receive a notification before new cookies are stored by changing your browser settings using the instructions below (“Types of cookies, cookies and statistics, and settings”).

Please note that if you remove a cookie or object to the storage of cookies on your device, you may not be able to use some of the website's services.

 

 5.2 Types of cookies, cookies and statistics and settings

The cookies that may be stored on your server when you browse the website are cookies which are intended solely to enable or facilitate electronic communication or which are strictly necessary to provide the service you are requesting (language cookies, login cookies, etc.), or statistics cookies or other cookies in accordance with the conditions below.

When cookies require your agreement before they can be saved, we ask you for this agreement via the “find out more” link displayed on the first page of the website that you land on, in which it is made clear that by continuing to browse the website you accept these cookies.

5.2.1 Which cookies are stored?

  • Cookies issued by the data controller

Cookie

Description

Duration

Site (has_js)

Contains information on the navigation session and gives the user access to the website

Deleted at the end of the session

Site (cookie_agreed)

Registers the user’s choice regarding cookies

13 months

Drupal.language

Drupal cookie configuration (language redirection)

7 days

Drupal_language_redirection

Drupal cookie configuration

1 year

Drupal.tableDrag.showWeight

Drupal cookie configuration

1 year

authorized_config

Allows knowledge of what services were rejected/accepted by the user

1 year

getaquote

Registers the user’s choice on the Find My Product webform

1 year

cookie-agreed

Cookie created by “Smile” to retain the user’s choice on cookies within the GDPR scope

1 year 1 day

 

  • Cookies issued by third parties

Cookie

Description

Duration

__unam

Cookie offered by ShareThis to activate content sharing

9 months

_trossion

Allows displaying of offers adapted to the interests of the user on the internet (doubleclick.net)

1 year et 1 month

_troRUID

Allows displaying of offers adapted to the interests of the user on the internet (doubleclick.net)

6 months

utag_main

Used by Tealium

1 an

 

  • Statistics cookies

Cookie

Description

Duration

_ga

Cookie used by Google Universal Analytics, allowing user identification through a unique ID generated randomly

1 year

_gid

Cookie used by Google Universal Analytics, allowing user identification through a unique ID generated randomly

24h

atuserid

Cookie used by AT Internet (Analytics) to identify the website visitors in first-party cookie (PS : this cookie is not calling a domain name different from the website). Used by XITI.

1 year 1 day

dtCookie

Cookie used by Dynatrace (Analytics) containing the session ID (performance tracking)

1 minute

dtLatC

Cookie used by Dynatrace (Analytics) containing the session ID (performance tracking)

1 minute

dtPC

Cookie used by Dynatrace (Analytics) to identify the ideal location to measure performance (performance tracking)

1 minute

dtSa

Cookie used by Dynatrace (Analytics) like intermediate stocking to follow the user’s actions  (performance tracking)

1 minute

rxVisitor

Cookie used by Dynatrace (Analytics) to identify the visitor (performance tracking)

1 minute

rxvt

Cookie used by Dynatrace (Analytics) to identify the end of the user’s session (performance tracking)

1 minute

atidvisitor

Cookie used by AT Internet (Analytics) to collect the numsites (unique site IDs) seen by the visitor and to stock the visitor ID. Used by XITI.

6 months

dtCookie

Cookie used by Dynatrace (Analytics) containing the session ID (performance tracking)

1 minute

dtLatC

Cookie used by Dynatrace (Analytics) to measure the server latency (performance tracking )

1 minute

 

Statistics cookies are used to measure the number of visits, the number of pages viewed, users’ activity on the website and how often they return. The statistics tool used Google Analytics generates a cookie with a unique identifier, which is stored for no longer than 13 months. Your IP address is also collected in order to determine the town/city from which you are accessing the website. This is immediately anonymised after use so that you cannot be identified as a natural person. The statistical data on website visits are collected by the provider Google Analytics and subsequently transferred to the data controller in an aggregated and anonymised form in a web interface to which it alone has access. The data collected are not transferred to third parties or used for other purposes. You can block these cookies at any time by by using the “opt out” proceeding above  https://tools.google.com/dlpage/gaoptout/.

 

5.2.2. How do you delete cookies, receive notification of their storage or change your browser settings?

  • How can you delete cookies already stored on your computer?
    • Go on your  workstation
    • Select in  C:\ the “Windows file”
    • Open the “temporary internet Files” file
    • Select all the files (CTL A)
    • Choose the option “delete”
  • How do you change browser settings to reject or be informed of the storage of cookies?
  • In the Internet Explorer 5 (Microsoft) browser: Select “Tools”, and then “Internet Options”. Click on the “Security” tab, then “Custom level” and scroll down to the “cookies” section. Next to “Allow cookies that are stored on your computer” select “Ask” to be notified or “Disable” to decline all cookies;
    • In the Internet Explorer 6, 7 or 8 (Microsoft) browser: Select “Tools”, “Internet Options”, “Privacy”, then the level you wish to apply;
    • In the Firefox browser: Click on “Tools” and select “Options”. In the “Privacy and security” tab, untick the box “Accept cookies from websites”;
    • In the Chrome (Google) browser: Click “Customize and control Google Chrome” and select “Settings”. Under “Privacy and security”, click on “Content settings” and enable “Block third-party cookies”.

6. Your rights / contact 

In accordance with current regulations, you have the right to access, correct, delete and object to the use of your personal data. You also have a right to prior consent to marketing and to object to it under the applicable regulations. You can ask for your personal data to be sent to you and you have the right to give instructions for the use of your personal data after your death.  You can also ask for restriction of the data and/or make a claim to the CNIL (the French data protection agency). Please use the contact form to make your request or send it to the following address:

TOTAL S.A.

Communication department
2, place Jean Millier
La Défense 6
92 078 Paris
La Défense Cedex