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Stakeholder relationships
Openness, dialogue and engagement are essential for developing long-term, constructive and transparent relationships with stakeholders. As such, Total sets up dialogue procedures with its stakeholders at every level of its organisation.
In accordance with the Group’s framework on societal matters, stakeholders are identified, mapped and a structured dialogue is initiated and maintained with them (information, consultation and feedback to stakeholders).
If Total is able to build and develop partnerships throughout the world, it is also because it has incorporated a local value creation process into its development model. This process is systematic, professional and a major competitive advantage.
