Materiality analysis

Total’s social and environmental information is included in chapter 5 of the Group’s Registration document, 2017 edition. This chapter complies with section 225 of the French Grenelle II law, which identifies 42 elements of social and environmental reporting to be disclosed by companies on the basis of the “comply or explain” principle. All information contained in this chapter (including qualitative assertions) have been externally verified by EY.
Regarding social and environmental information, Total refers in particular to the 2015 edition of the IPIECA/API/OGP Oil and Gas Industry Guidance on Voluntary Sustainability Reporting. The method used to conduct the materiality analysis is based on the IPIECA / API / IOGP Reporting Guidance.

Total's materiality analysis process

The first phase in the process of identifying, selecting and ranking Total's key stakes and challenges is conducted through interviews with all the teams in charge of liaising throughout the year with our various stakeholders:

  • employees,
  • customers,
  • investors,
  • ESG rating agencies,
  • suppliers,
  • local communities,
  • host governments,
  • NGOs,
  • journalists, and
  • institutions.

These interviews enable to pinpoint the most important issues and impacts for each audience. This is followed by a second phase involving interviews with Total’s Executive Committee members and the managers in charge of the Group’s corporate social responsibility policies, to identify the most significant challenges and events in their areas of responsibility. In the final stage of the process, all of these elements are then analyzed and material CSR challenges that have been selected are discussed and approved by members of the Executive Committee during a business review.

At the end of the last process of identification, selection and ranking of the challenges, a number of material CSR challenges have been identified or confirmed for Total in 2016. They are listed below.

In the course of Total’s work on the United Nations’ Sustainable Development Goals (SDGs) to identify the most significant SDGs for the Group, a new set of consultations was conducted internally in 2017 to integrate the SDGs to the materiality analysis and identify emerging expectations among stakeholders. This process confirmed that the Group’s priority challenges (asset integrity of operations, addressing climate change and upholding high business ethics standards) remain the Group’s main material challenges. However, new challenges can emerge and their relevance remains to be confirmed through exchanges that will be carried out with the Group’s stakeholders.

List of Total’s material challenges

PRESERVING THE ASSET INTEGRITY OF OUR OPERATIONS

  • Major risk assessment
  • Management systems
  • Emergency preparedness and response
  • Crisis management
  • Process safety and asset integrity

PRESERVING THE HEALTH & SAFETY AT AND AROUND THE WORKPLACE

  • Occupational health and safety
  • Workplace security
  • Health and safety of local communities
  • Product stewardship

UPHOLDING HIGH BUSINESS ETHICS STANDARDS AND TRANSPARENCY

  • Ethics and integrity
  • Anti-corruption
  • Competition law
  • Lobbying activities
  • Participation in industry associations
  • Transparency

FOSTERING THE TALENT, INNOVATION SPIRIT AND WELL-BEING AT THE WORKPLACE

  • Talent attraction and retention
  • Employee benefits
  • Human capital development (training)
  • Employee engagement
  • Labor relations management
  • Human rights at the workplace
  • Diversity and inclusion
  • Workplace health and wellness (work-life balance)
  • Innovation

PREPARING FOR THE LONG TERM

  • Strategy and the long-term business model
  • Selection of new oil projects
  • Carbon asset risks
  • Security of energy supply
  • Innovation and the future of energy
  • Development of renewable energies

COMBATING CLIMATE CHANGE

  • Climate change policy and planning
  • Public commitments
  • Oil & Gas Climate Initiative
  • Greenhouse gas emissions and flaring
  • Role of gas
  • Energy efficiency and ecoperformance
  • Carbon capture and storage

MANAGING OUR ENVIRONMENTAL IMPACTS AND PERFORMANCE

  • Environmental management systems
  • Resource efficiency
  • Air emissions
  • Spill performance
  • Water management
  • Waste management
  • Oil Spill preparedness
  • Soil pollution and site remediation
  • Biodiversity and ecosystem services
  • Activity in World Heritage Sites or sensitive environments
  • Product stewardship

ENGAGING WITH OUR STAKEHOLDERS

  • Stakeholder engagement and dialogue
  • Management of societal impacts
  • Human rights in the community / human rights and security
  • Indigenous peoples
  • Corporate citizenship

CREATING SHARED VALUE / IN-COUNTRY VALUE FOR OUR STAKEHOLDERS

  • Local content
  • Socio-economic benefits (from local development projects)
  • Societal investment
  • Energy access

MANAGING THE SUPPLY CHAIN IN A SUSTAINABLE WAY

  • CSR risk mapping of purchasing categories
  • CSR assessment and monitoring of suppliers (by purchasing category and country)
  • Compliance of suppliers with Total’s Fundamental Purchasing Principles
  • Human rights in  the Supply Chain